New American Funding Reviews
Review by Vamsee Mupparaju for New Donohue
Completed transaction on June 4, 2023
The underwriter is very unreasonable. Delayed my closing.
Review by Marshall Hopkins for Carlos Cruz
Completed transaction on June 4, 2023
Really listened to what we needed
Review by Lakisha Rhodes for New Russell
Completed transaction on May 15, 2023
We were left wondering if we were clear to close 3 hrs before closing, redundant copies of documents, We were sick with anxiety. Not a fun experience
Review by Mason Phillips for New Cruz
Completed transaction on May 5, 2023
Availability. We originally had someone we were working with one city away but it was changed to someone two timezones away, and I work midnight shift.
Review by Maia Davis for Robert Page
Completed transaction on May 5, 2023
transparency and clarity in communication
Review by Edward Lynd Jr for Jenn Fuller
Completed transaction on April 23, 2023
Answering the phone, returning calls, and keeping a rudimentary log of what is needed/submitted would be a good start that would have avoided all of my other issues. At multiple points where I had questions, I would call, be met with a voicemail, leave a voicemail, and never get a call back. Then I would receive a call whenever someone needed something from me, whereI would then ask my questions and be told information was already provided to me that wasn't. Instead of just a quick small apology and giving me the correct information, I had multiple people argue with me and insist that I must not have seen said information. It wasn't a significant detail to argue over, but this insistence made me doubt their ability throughout this entire process. To compound these issues, I was asked for multiple copies of paperwork that had already been submitted to Jenn's email and through the mutliple portals she had me submit documents to. The only redeeming factor in all of this was Kylie. Kylie was the most responsive of everyone, typically returning my calls within 24 hours, and my answers to this survey would be completely different for her and how she helped wrap up this entire process.
Review by Josie Stawinoga for New Schlagheck
Completed transaction on April 9, 2023
The terms were great. The pricing was great. Communication was not great. We needed two credit pulls because of poor communication and incorrect guidance from Kari. There was no attempt to provide relief after she confused the close date by a singular day. Additionally, we were asked to sign documents before any time was spent explaining them. These documents, especially the quoted price, were changed multiple times without explanation or context. Overall, it was not a great first-time home-buying experience.
Review by Richard Deobler for New Davis
Completed transaction on March 25, 2023
Never answered his phone on any call. Always had to wait hours for a callback and it was sometimes not at a suitable time only to have to wait days until the next opportunity to discuss matters.
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