New American Funding Reviews

We liked Bill - the clarity of his emails and the informative, personal videos, but we weren't told we'd primarily be dealing with Kira, then with Tina. The clarity of communication seemed to worsen as time went on, leading to a number of emails in which the author did not use complete sentences. I'm sure everyone meant well, but, when writing to people who don't know much about the financial realm, you should use short, clear, complete sentences, covering one concept at a time. Thank you.

more frequent updates on status.

Return phone call when a message is left. Not request documents after they were submitted. Application was requested to be signed day of closing which was not acceptable. We were notified of the loan approval by the realtor and title co. 2 days prior to Mark notifying us. Some items requested for the loan were totally ridiculous such as requesting a closing statement on a home sold nine years ago. The deed recorded at the county clerks office did not have my name on it. Requesting a P&L on a very small side consulting position should have been requested at application vs. a few days ahead of loan approval. There was enough income to justify the mortgage regardless.

The experience was unpleasant based on communication between the lenders and us.

Initial process was good until underwriter review. Additional information was requested which I uploaded. Waited for upto week , did not hear update on review. Contacted them and the contact person cannot find the information that I had uploaded. I could see the information and had such frustrating time to convince them the information has been on their website all this week. This btw caused delay in my loan approval and closing. Only explanation I was told is they are very busy.

N

Jennifer previously had been easy to work with but this time we felt like numbers weren't adding up and we were told "Don't worry, they'll change", and they didn't until we had to complain about it, making Jennifer have to scramble to cut costs to make it work. As a buyer, we don't like to sign things when we know they're wrong, but were asked to sign things anyways (initial disclosures). Even the notary didn't have complete documents when she arrived for signing. There didn't seem to be different or unusual circumstances that should have made this transaction this difficult. When it was time to close, everyone was pressing us to hurry up and close on a Friday when in reality documents were not prepared until the following Tuesday...and still were not complete. This transaction seemed way off in comparison to previous.

I have financed several home in my years. I have never felt so unimportant or this level of service. I like having one contact, having three people to talk to and only get via email is not good service. Maybe that is the way it is due to covid now but I dont like it. I like having face to face and at least phone calls on progress. it seamed to be very disorganized. I awnilstly thought about canceling the transaction. people I talk to aren't even in the office. they are all remote and not in an office. they want me to email personal information. That is not right. I insisted to send via a secure link. I won't be doing business with this bank in the future. I will be purchasing two more properties in 18 months.