New American Funding Reviews
Review by Kimberly L Adams for New Wilson
Completed transaction on December 18, 2024
Maintaining open communication channels. When I asked questions, I was trying to get answers not to be asked more questions.
Review by Leighann R Arrington for New Wilson
Completed transaction on December 18, 2024
Shawn was amazing but the organization of the team was poor and information was unclear and cumbersome. Shawn did a great job the rest of the team not so much.
Review by Daizia Williams for New Wilson
Completed transaction on December 18, 2024
Afn should have more checks and balances of third party contractors.
Review by Sabrina R. Willis for New Maxfield
Completed transaction on December 18, 2024
Better communication
Review by Leah Scott for New Lentz
Completed transaction on December 13, 2024
Very friendly to us.
Review by Dennis Helmuth for New Nelson
Completed transaction on December 13, 2024
The experience was ok. I'm a relationship person and I never met any of the people involved in person. It's not that I would unrecommend NAF. It's just that I have a hard time recommending someone I haven't met in person. My trust was shaken (not broken) when David tried to raise my rate from the quoted 6.75% to 7%. He did come back to a rate of 6.625% after another bank said they could do 6.75%. It would've felt better if he stayed with the promised rate because of his word and not because he almost lost the business. That being said David did take care of me and he got us what we wanted. It just takes time to learn to know someone and the rate increase incident made me feel uneasy. I could have switched to a different lender, but I try to be a man of my word and David had already put quite a bit of time into it and he had already had an appraisal done prior to this so I decided if he makes good on his promise I'll stay.
Review by Daniel King for New Schaaf
Completed transaction on November 30, 2024
Made a stressful and complicated process easy and good to manage.
Review by Christine Licata Watkins for New Glick
Completed transaction on November 18, 2024
I was refinancing my NAF mortgage. Your loan processing team is top notch! The contractor you are using to manage home insurance is inept and extremely frustrating. After my insurance agent faxed the invoice twice over the summer, in September I spent three hours on the phone (one and a half of that with my insurance agent) with the insurance dept., and I ended up having to pay out of pocket tp avoid policy cancellation. I expected to be remibursed when my refinance closed and my escrow for wind and hail was returned to me. Well, somehow, the bill that had not been paid for months was paid right before my refinance closed. I waited for the insurance agency to clear the check and reimburse me. If this experience is happening for other customers, it doesn't matter that you have a FANTASTIC loan processing and closing team, the servicing needs to be less exhausting. Thank you for a wonderful loan refinancing process otherwise.
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