New American Funding Reviews
Review by Ashley Cook for Anonymous Anonymous
Completed transaction on April 26, 2018
When we first locked our rate, I hardly even understood what that meant yet, and was frantically texted while driving to work asking for my approval. Communication was a challenge the whole way through. Kim likes to speak in jargon without translating, and that makes it all inaccessible for anyone not in the business. Everything was communicated in what felt to me like a near panic. We may not have needed to switch from one loan type to another if communication had been better before locking.
Review by Philip Michael Lim for Steve Schauer
Completed transaction on April 18, 2018
Respond time to client should be 1-2hrs not the next day. The Mortgage rate that this company was providing was high for someone with a great credit in my opinion, I could have gotten a better rate from other lender but I didn’t have enough time. Buying out the mortgage insurance issue. I kept reminding and remiding the lender that I would like to pay off the mortgage insurance and at the end they forgot to add it. When I spoke to escrow they said, nobody told them about it.
Review by Antonio Carrillo for Anonymous Anonymous
Completed transaction on April 18, 2018
For this being our second experience with a mortgage lender You would think it would be less stressful but for some reason it wasn’t ,We feel it was not personal that it was just a process . Maybe Instead of just a email showing the loan progress ,A phone call would’ve gave us reassurance of our status.The most frustrating part was the lack of communication,making us travel from Colorado and were not able to close, causing us not to be present to receive the keys and shake the sellers hand.
Review by Joshua Langston for Anonymous Anonymous
Completed transaction on April 4, 2018
There was a lack of communication it was always hard to get a hold of Michael I had to get a hold of his supervisor on multiple occasions. We also had a rate lock issue as well as a realtor kickback percentage issue
Review by Heather Duke for Anonymous Anonymous
Completed transaction on March 5, 2018
Jackie did a good job laying out options and was available as questions came up. However, changes to relevant numbers/dollars/rates and terms could have been explained better or prior to email communications. Having this information explained to us after the fact led to a lot of confusion and frustration. Also, after repeatedly making Jackie aware that the processor (Ana) had poor communication skills and was causing confusion, Ana then botched our loan documents enough to miss closing.
Review by Oscar Rodriguez Marmolejo for Anonymous Anonymous
Completed transaction on February 13, 2018
A lot better communication!
Review by Rafael Rosales for Anonymous Anonymous
Completed transaction on January 31, 2018
Good job!!
Review by Harold Demello for Anonymous Anonymous
Completed transaction on January 26, 2018
I like Scott as a person. But needs to keep communicate better. Call back when he said he will. Be up front and honest.
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