New American Funding Reviews
Review by Melissa Estrada for Anonymous Anonymous
Completed transaction on September 24, 2018
This was our first home buying experience.At1stit was great, we heard from everyone in a timelymanner, and received a lot of assistance with paperwork and questions.Towards the end when things were getting a bit more stressful I couldn't get into contact with anyone... sometimes not even our realtor. I heard of some other situations that arose throughout the process on their end but it definitely would have been nice to know.nerve wracking not being able to get an answer when we called panicing
Review by Cameron Ellingsen for Chris Garza
Completed transaction on August 22, 2018
I spoke to Chris one, mainly spoke with his assistant Stacy. Had some questions near the end, but didnt get a response until the morning of closing from Chris.
Review by Ted Stein for New Allsopp
Completed transaction on August 14, 2018
It seemed that he was slow to respond to my questions.
Review by Ashley Hamerlinck for Anonymous Anonymous
Completed transaction on July 8, 2018
I am not sure the issue was with Ahmad as much as the fact he is an out-of-town lender made the process much more “confusing” than we are accustomed to with local lenders. There seemed to be additional steps to take and more fingers pointed than I’m used to. There were things that came up which I don’t believe he was familiar with as he is out of state. I am also not used to having separate loan processors in the same transaction. We prefer to develop closer more reliable relationships here.
Review by Timothy Davis for Anonymous Anonymous
Completed transaction on July 7, 2018
Communication... No one answered my questions within a reasonable time frame. Closing was delayed several times, each time I was informed by the closing attorney.
Review by Steven Drew for Anonymous Anonymous
Completed transaction on June 6, 2018
Communication. It was there somewhat but when there was no response to my emails, I needed to initiate a call to leave a message and Eric did call back. We didn't receive very many hard copy LSUs that should come weekly automatically. I had to ask for an LSU every time. Eric was pleasant to work with when I did speak with him on the phone and he did follow through on the requests I had.
Review by Emeline Hernandez for New Hanson
Completed transaction on May 21, 2018
Be more detailed when speaking with customers. This was my first time ever getting a mortgage loan. Whenever, I asked a question, made me feel like it was a stupid one and I should already know. But again being a first time buyer, I did not know anything. Also, I felt like I was always being rushed off the phone even when I had more questions.
Review by Ashley Poe for Anonymous Anonymous
Completed transaction on May 2, 2018
I was initially impressed with Rebecca’s promptness in answering my questions about buying my first home. But over the course of the house-buying process Rebecca had to ask me multiple times the same questions for the same loan application, and had I not addressed her immediately reguarding some discrepancies our loan would have been delayed. Communication was very poor near the end of the process and I was not thrilled with my first home buying experience.
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