New American Funding Reviews
Review by Jasmine Clendenin for Steve Schauer
Completed transaction on July 24, 2020
Did not feel like there was adequate communication regarding our loan or the process of attempting to repair our credit prior to finalizing our loan. Miscommunication about closing costs caused several problems with our move
Review by John Schicke for New Westbrook
Completed transaction on July 22, 2020
COVID-19 definitely impacted the service provided. However, the communication could have been better and the promises not followed through on from the catch phrase,"i got you" made the experience less than desirable. I will use a different agent if not lender next time. He did deliver on the RATE which was most important.
Review by Eric Little for Anonymous Anonymous
Completed transaction on July 21, 2020
Funding at closing took almost 4 hours. Not sure what the issue was, but was upsetting to my buyer and the closing company.
Review by Julian Suarez for Jennifer Bryant
Completed transaction on July 21, 2020
Would prefer someone who doesn't primarily seem to communicate late at night rather than in business hours. Also she seemed rushed and trying to end the call with every conversation. It also wasn't always clear who was sending what in rwgards to her team and they frequently asked for the same things as though they didn't communicate with one another.
Review by Mario Del Rosario for Coni Davidson
Completed transaction on July 21, 2020
Average service. Not happy that we were quoted an interest amount then it changed a few days later. Nothing spectacular. She got the job done and closed within the time frame she said.
Review by Michael Plagge for Beau Charbonneau
Completed transaction on July 13, 2020
Beau was helpful, but the paperwork for the loan was wrong on multiple occasions, with changes included that were not communicated well - very much felt like a bait and switch at times. However, in the end, Beau did get everything sorted but could have been more communicative when resolving issues and I did receive a good rate.
Review by Michael Morgan for Ed Kami
Completed transaction on July 3, 2020
Ww did a VA IRRL refi, which we wzpected to be simple; especially since our mortgage was already with NAF. We never put total blame in one area, the communication process was tasking. While initial contact was through Ed, we thenhad to communicate with at least 3 other asst. It seemed like several documents had to be resigned, plus many of the documents dealt with through electronics, then had to be physically signed again at the title company. We came close to canceling this deal.
Review by Brian Albright for New Kim
Completed transaction on June 11, 2020
It would’ve been Better if someone would’ve communicated with me better.
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