New American Funding Reviews
Review by Shelley Boyer for New MollerKnight
Completed transaction on March 13, 2021
Marti played a minor part although she was very responsive. Poor communication once my loan went to the processors. I was asked for the same information multiple times over a three week period, once because this person got my information mixed up with another open file. The closing felt like smoke and mirrors because it was my realtor that was doing the communicating. I was notified via text from my Notary closing would be delayed as the paper work wasn't complete.
Review by Roy Brown for LaShan Abraham
Completed transaction on March 2, 2021
The Finishing process
Review by Cynthia Henderson for kimberly Lim
Completed transaction on March 2, 2021
Make sure all relevant paperwork is done the first time.
Review by Letrissa Frieson for Jane Schatz
Completed transaction on February 28, 2021
Communication is a key in a transaction. Jane relied heavily on her staff and was not abreath on the entire transaction. There were very important details missed and not caught until 2 weeks before closing. This is something that needs to be fine tuned. She was pleasant on each call when she was engaged and problem were eventually solved. Client was served!
Review by Lisa Gagliardi for New Lombard
Completed transaction on February 26, 2021
The timing of closing took way too long. The communication was poor and I had to follow-up several times on the status. Loan closing documents were not accurate and had to be re-done. I referred a friend to Diana in December when we were still pleased with the process and they did not get a call back and went with another lender. We were very close to pulling out of loan due to the customer service. We did finally close, but it was a painful process due to the lack of communication.
Review by Katherine Malone for Toby Lane
Completed transaction on February 25, 2021
The support team members were great, very friendly and responsive.
Review by Carol Huie for Antwaun Dawson
Completed transaction on February 22, 2021
Unfortunately the loan was not originated correctly (no escrow account requested) which created the documents to be incorrect & after 3 times of document revision, it was escalated to customer service (who didn't answer the customer service email sent) & after a live customer service person answered it was escalated to the document generator manager who was able to correct the documents and subsequently scheduled the notary to sign the documents. voicemails full, no back up when out of office
Review by Barry Schmidt for New Haberl
Completed transaction on February 22, 2021
The process was pushy, little communication on next steps, firm timelines or what should be expected. My loan process took 4 MONTHS-ridiculous and unneccesary. They required me to resubmit most of my documents becuase NAF took so long the original documents were no longer valid. Poor communciation, poor organization, and could not deliver on any self-imposed deadlines. HORRIBLE EXPERIENCE. 0/5 STARS.
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