New American Funding Reviews
Review by Gabino Herrera for New Lesinski
Completed transaction on September 9, 2021
Lack of communication
Review by Karen Patel for New Haberl
Completed transaction on September 9, 2021
overall process was rather cumbersome. a lot of miscommunication and lack of communication regarding specifics of the loan. Timeline was unnecessarily pushed back. Same paperwork had to be filled out multiple times. If they had just paid attention to some of the minor details this could have gone much smoother.
Review by Kevin Munson for New Haberl
Completed transaction on September 9, 2021
I thought things were going great at the start. Drew seemed really on top of the transaction and was quick to call me back. Near the end I had an outstanding question around dropping the rate, and Drew neglected to call me back with an answer. A return call stating that the rate change wouldn't have been possible would have been better than being ignored. I had went from being really happy with my experience to not pleased.
Review by Sandra Bruner for New Garcia
Completed transaction on September 9, 2021
My loan officer was changed in the middle of the refinance process, no the current loan officer’s fault. I would be asked to submit documentation but was expected to submit via non-secure methods, I would have to ask for secure link. I wish there would have been better follow up. Towards then end of the process I mostly communicated with a processor vs. my loan officer. Maybe that’s normal?
Review by Albert Vazquez for Chris Loughnane
Completed transaction on September 9, 2021
Communication could’ve been better once the process got underway. Unfortunately, it was difficult to get ahold of Chris. Multiple emails and text had to be sent just to get in contact with him. Not pleased at all with this transaction.
Review by Anna McConner for Chris Loughnane
Completed transaction on September 9, 2021
There was 1.5 weeks at the end, beginning 13March, where we attempted to contact Chris and did not receive any communication back. We were expecting to close on 20March based on closing disclosures we signed online. We called on 23March and spoke with his supervisor, Aaron, who assured us we'd hear back from Chris, and that the item we had called about was resolved. We came to find another item was unfinished and we still had a week before closing. Communication would've made the difference.
Review by David Garber for Chris Loughnane
Completed transaction on September 9, 2021
Better communication and honesty would be helpful. False assertions about the timeline for the loan closing aren't helpful. Chris was nice, attentive and polite. Rarely answered the phone or called back though. Bottom line is that the loan process took far longer then I would have expected, over 90 days on the 2nd attempt to push the same refinance through. The entire process from when I was initially contacted was about 7 months...
Review by Jerry Price for Chris Loughnane
Completed transaction on September 9, 2021
Chris communicated well up until we locked the loan. I emailed called and texted him multiple times with no response. However, Lisa Chong who was the assigned processor on my loan was great. She communicated very well and responded in a timely manner. Not sure the loan would have closed if it wasn't for her.
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