New American Funding Reviews
Review by Scott Usselman for Jason Gray
Completed transaction on September 9, 2021
Better communication. The loan went through well enough, however the experience would have been better if we had been updated periodically on were we were in the process.
Review by Emily Baumbach for Jason Gray
Completed transaction on September 9, 2021
I felt that Jason himself was available and communicated with us if we had questions, but his “team” would email us with requests that had already been submitted or they wouldn’t be clear on what would be needed or how to get it. We felt like we had to do a lot of the work for them. It was frustrating and I don’t feel like him and his team had a good process in place to make this process smooth.
Review by Karl Keff for Dominic Svornich
Completed transaction on September 9, 2021
Improved communication. I felt that Dominic was skilled and the process was second nature to him. However, it was not to me. There has been a lot of shady mortgage deals in recent years. With my home on the line, I need to understand, up front, what is happening. I was in a position, a couple of times, that I had to stop the process, not sign something, and get clarification before proceeding. I would have felt more comfortable and the process would have been smoother, with more info up front.
Review by Gloria Melchor Escobedo for New Davis
Completed transaction on September 9, 2021
I would like to have been imfored more with what was going on with my loan
Review by Diana Stoyanova for New Davis
Completed transaction on September 9, 2021
Better communication on the status and updates on the process
Review by Matt M for New Weston
Completed transaction on September 9, 2021
Kip was not able to refinance my property to eliminate PMI (the appraised value was a bit short). Kip didn't spend a minute to try and find a similar solution to just try and reduce PMI, just said sorry can't do it see ya later
Review by Mary Campion for New Sheedy
Completed transaction on September 9, 2021
There were some avoidable hiccups in the entire process. Things did not go as smoothly as my first loan with NAF; however, Scott did address issues as I brought them up.
Review by Eli Budelman for Delilah Sanchez
Completed transaction on September 9, 2021
There were several times when phone calls went unreturned. Additionally, I was not notified that my rate lock was expiring until the day it was expiring, which forced me to close when not all my questions had been answered.
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