New American Funding Reviews
Review by Margaret Kushiner for Matt Brown
Completed transaction on September 9, 2021
Matt was attentive and responsive but his team was not organized or communicative about documentation needs. We received misspelled emails with undicpherable requests followed by frantic phone calls requesting documents within hours. Documents were not requested in advance resulting in a few frantic moments when we were out of town. Previous lenders avoided this by simply providing a list of needed documents and deadlines.
Review by Morris Hall for Sam Alabed
Completed transaction on September 9, 2021
Process was too long. The final figures came in a lot lower then orginal quote.
Review by Katherine Bass for DeAundrue Simmons
Completed transaction on September 9, 2021
DeAundrue was excellent at the beginning of the process and we were so impressed. However, when things began to slow down with the overall process - and I cannot stress enough we understand how and why things began to slow down - we asked questions and received little to no communication in response. We had very important questions that needed to be answered, like the timing of payments on our current mortgage, or why we were receiving bills from our insurance company, and they went unanswered
Review by Garland Lynn for Elizabeth Vazquez
Completed transaction on September 9, 2021
Elizabeth was great, but others were not
Review by Mary Ziegler for Elizabeth Vazquez
Completed transaction on September 9, 2021
Loan did not close on time, which would have been acceptable had we been communicated with prior in the week that there could be a delay. We sat a closing table for over an hour waiting to be told that it would be delayed. No reason why was presented at the time. The moving truck, movers, the buyers with children, not to mention the seller all would have been better off knowing before the fact than to be surprised at the last minute.
Review by Paul Palma for Arjun Rao
Completed transaction on September 9, 2021
Better communication with everyone working the loan, no clear explanation as to what they needed. Had to get my manager involved to resend the same email many times and was already the way it was requested. The refinancing was more painful and jump through more hoops than the purchase the same home with the same loan company.
Review by Douglas Cohen for Celina Foo
Completed transaction on September 9, 2021
At the beginning everything was great. Celina was great and made the process as easy as it could possibly be. The end was a mess. The week before closing I made it known to all parties (realtor, Celina) that I would have limited access to my computer. I got a call three days into my vacation telling me if I wanted to close on time I would need to get a document sent "today" and updated docs. I dropped everything and got it done. We still did not close on time and communication was cumbersome.
Review by Norah Crabbe for Andy Kim
Completed transaction on September 9, 2021
The beginning was great. Andrew communicated well and helped us to get a great rate. He provided regular updates and answered all of our questions. He was always kind and courteous. Once we started to get closer to closing, it became increasingly difficult to get any updates from Andrew and the team. The day of closing was a nightmare - no one answered our calls and emails and the entire day took NINE hours. I can’t fit all my feedback into this form but if you want the rest, let me know.
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