New American Funding Reviews
Review by Jason S Blackwell for New Schrupp
Completed transaction on July 10, 2024
More urgency, it took way longer than it should have, and switching loans halfway made it feel like we started over, had to pay a lot of extra money in tests and fees and interest
Review by William Weeks for Mishel Keshishian
Completed transaction on June 28, 2024
Poor communication, passed me off to the Loan Processor when I asked questions, Loan Processor repeatedly asked me for the same documents.
Review by Christopher Childs for New Glick
Completed transaction on June 21, 2024
Sweet talk until the deal is done. After that, "why are you bothering me?"
Review by Beth Milheim for Alex Ramirez
Completed transaction on June 19, 2024
Ask Alex to be a lot less condescending.
Review by Lauren Kelley for New Smith
Completed transaction on June 13, 2024
Since the beginning there was a lack of communication, not just from Bryan but from the whole team. We initially started the loan process with Patrick Cannon and after leaving his first company we were thrown to NAF, then Patrick left this company so we were stuck. Maria in underwriting was awful at communication. After multiple attempts to call, text and email. It took Bryan reaching out to her to finally receive a very short response. Buyers and myself were grateful we closed on time but the closing department was down to the last 24 hours before getting documents to the title company. My clients did not receive their CD until hours before closing. I understand since COVID that some lenders do not attend closing but with Bryan being a local lender I would have thought he would have made an appearance. It is nice to put a face to a name. There are so many local lenders to choose from and standing out so agents and buyers use your company is an everything in this market. I will continue to use my select favorite lenders over New American Funding. It felt like we were working with a huge lending company like quicken loans, no personal interactions or that feeling that makes you feel like you are in great hands.
Review by Lara Medellin for Brandon Taylor
Completed transaction on June 5, 2024
During the whole re-fi process I only interacted with Brandon once. The entire correspondence consisted of "contact my assistant." Andrea, his assistant, is the most awesome, hardworking, dependable, honest, personable, and fun person I have ever worked with in a professional setting. She explained the process, was patient with questions, and went above and beyond what I expected of her. Please recognize the gem you have in your business and treat her accordingly.
Review by Kristen Infeld for New Priel
Completed transaction on May 22, 2024
Jason was helpful and tried to make this process easier but the lack of attention to detail was what informed my choices in this survey.
Review by Shawn Wolf for New Arias
Completed transaction on May 22, 2024
There were so many documents that could have been prepared for and ready for you all had they been asked for ahead of time instead it was oh we need this ok here’s this.. we’ll we will need this and this ok here are those, ok we need this too. Like make a list of everything you could possibly need and it would be so less stressful.
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