New American Funding Reviews
Review by Anquesha Tillman for New Barlow
Completed transaction on June 5, 2025
Communication in the beginning was a little rocky but eventually working with Mindy things begin to get better. The more they understood my needs as the consumer the relationship bond bloomed. Unfortunately it was later in the process. If they could understand the need of the consumer in the beginning and build that bond early they would make a dynamic duo.
Review by Tarkesia Williamson for New Barlow
Completed transaction on June 5, 2025
Prior to my experience with Nancy I'd been prequalified with another lender. My experience with her was excellent! She was very thorough and prompt to respond to my questions and concerns. I felt like Nancy didn't respond in a timely manner and my questions sometimes were left unanswered.
Review by Tamiko Kemp for New Brown
Completed transaction on June 5, 2025
I think that I should have received better communication and understanding of loan documents and closing disclosures. This experience made me feel insecure and uncertain about the investment that I was making. Up until closing day, I never received an exact dollar amount to bring to the closing table, only estimates as I had received in the preliminary process. I have to admit that I would not refer this brokering firm to anyone.
Review by Donesha Gardner for New Brown
Completed transaction on June 5, 2025
Throughout the entire process I didn't feel like I was a priority. I had to call her several times to check on the status of my loan and for two weeks straight she kept telling me she was busy and haven't put my information in. After finally getting my information in the system I had to call several times to see how much I was qualified for. On several different occasions I had to contact my realtor to check on my loan process or to contact Becky because she hadn't responded back to me
Review by Dorene Ward for New Brown
Completed transaction on June 5, 2025
Calls were not promptly returned when additional documentation was requested by lender. I realize tax letters were sent out the day of closing but I was not told attorney was not ready and waited for over 2 hours before being told to come back the next day.
Review by Jimmie Brooks for New Brown
Completed transaction on June 5, 2025
My wife was frustrated with their communications at times, it was often sporadic and confusing.
Review by Brenda Zobel-Moo for Reviews Reviews
Completed transaction on June 2, 2025
Inthink it was the situation. After Tracy left, the communication connection didn't seem to be there. My client was disappointed that she didn't hear from anyone once Tracy was not involved.
Review by Anna O. Spalding for New Bernhardt
Completed transaction on May 29, 2025
Took an extremely long time to get an update once items were submitted. Then asked for documents that were already provided. Then asked for more documents as it had been too long for the financial information to be considered current. Emails were the company’s preferred means of communication and only way to get a call was to repeatedly call and text loan officer.
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