New American Funding Reviews
Review by Jemima Cooper for Anonymous Anonymous
Completed transaction on April 26, 2018
More communication on what to expect and what was going during the process. Communication with my realtor.
Review by Carlos Soto for Anonymous Anonymous
Completed transaction on April 19, 2018
Not notified signing date and time -payoff of Car still not done -appraisal report for new Home never sent to us. I know it’s an email world but phone calls are still a lot more helpful in the purchase process of a new home.
Review by William Carlisle for Anonymous Anonymous
Completed transaction on April 18, 2018
I really didn’t have a lot of contact with it was Kortney that I dealt with mostly and that experaince was wonderful across the norad and I would deffently recommend her to everyone.
Review by Dave Robinson for Anonymous Anonymous
Completed transaction on April 18, 2018
It was my 1st time buying a house, and I was confused n left in the dark about a lot of things for instance I was just given 1 key no remote to the garage etc ... I still have a big dangle lock thing on my door that the Realitor’s use to get in although the closing was done since Tuesday and today is Thursday, I just feel everything was done so unorganized is my last word for this ordeal.
Review by Kevin Thompson for Anonymous Anonymous
Completed transaction on April 11, 2018
Patrick is very on top of his job. But I found it extremely difficult to get him on the phone to reply. Buying a home was very frustrating for me trying to get everything together. When I did get in contact with Patrick he did help me feel like I was in good hands and would be taken care of.
Review by Alfredo Ortiz for Anonymous Anonymous
Completed transaction on April 2, 2018
Was told we were gonna close on a certain date and didn't met the deadline. But other than that had a good experience.
Review by Lynn Stange for Steve Schauer
Completed transaction on March 27, 2018
At the beginning there was good communication and response. As the loan progressed there was frequent miscommunication and last minute requests for documents. There also were at least 4 different people involved including Steve which was very confusing. Perhaps this business has grown too fast and keep up? The customer service was lacking. Next time we will use a more hands on and customer focused loan officer. We were able to close on time which was helpful.
Review by Gary Knight for Anonymous Anonymous
Completed transaction on March 22, 2018
Michael Kerby's performance was generally pretty good except for his failure to follow our direction to send emails to my URL, rather than my wife's (who initiated contact with your company). However, frankly, I cannot give other than a poor rating for his assistant, Jaclyn Brainard, who sent emails requesting various documents. In fact, I sent 2 documents to her on 3 occasions and was still requested to provide them again. She apparently refused to read the documents which were sent to her.
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