New American Funding Reviews

Faster more expedited process. Better communication. The bank checks were written from, returned payments with return fees $28 each. This process of multiple checks is disrespectful, Each check had to pay certified mail $10x11 checks to send to creditors. I could have paid accounts already. Some still pending weeks later after continuing to make payments on accounts. Never again

Jing was very responsive to emails and he commiunication throughout the process was excellen. Jing was very Off when it came to estimating our closing costs to the point we lost money. We ended up having to amend our offer to 4k less due to our loan being a fha loan and too much cash being left over. My realtor did speak to Jing about this prior to our first offer to the seller, but Jing insisted we won't be over with cash at the time we close. We had an overage of $6,800 . In the end we lost over $4,000. Again her response time was excellent she was always friendly, but no one wants to lose money and we did .

Reduce the number of different people a client has to deal with. Also, you need to shorten the process time. My loan took 6 months to finish.

My experience with NAF was very poor. I was pingponged between multiple people handling my case. I went from needing a 0$ down payment to 960$ payment. Each new person kept saying they found a better deal, which cost more money because inspections I paid 500$ for weren't needed because the loan was no longer FHA. With each new iteration of the loan, my interest rate kept increasing. At first it was around 6.2, at final it was 7.4. If I wasn't in a time crunch for completing this offer, I would have went to another company. I feel scammed and poorly treated. I hate giving low reviews to Patrick, but I had little to no communication. Somehow he got it done though. Diane did her best with a terrible situation and was the only person who seemed to have any idea what was going on. Nobody has communicated when my first payment will be and how I will be paying, which feels like Sabatoge to make me have a late payment. Communication with NAF to thier customers is abyssmal.

I have questions on some checks that was sent to me and I need the names changed on them. Vantage Point the lender said I would have to have Chris contact them. There is also 2 different charges for my homeowners insurance that I emailed Chris about (again Vantage Point told me to) and can not get an answer, feels like since they got the loan they aren't as quick to return phone calls or

As a first-time homebuyer, one of my biggest challenges was communication throughout the process. The steps were not clearly outlined, which left me feeling uncertain and confused at multiple points. When issues did arise, responses felt casual and lacked true accountability -more of an “empathize and move on” approach rather than clear problem-solving. While the process ultimately was completed, the lack of clarity and proactive guidance made the experience unnecessarily stressful.

My payments that were sent out to creditors were sent via regular mail, and except for one payment that was sent by Fedex, no one has received their checks. The checks were mailed out over two weeks ago, and not one payment has been received. It has affected my credit score now, since Citibank and Comenity Bank payments are now overdue. So very disappointed.

Several times we were told something different after speaking to M