New American Funding Reviews
Review by Laura Nader for Anonymous Anonymous
Completed transaction on September 15, 2020
My husband and I appreciated getting to talk with Timothy before starting the mortgage process. He was pleasant and up-front the whole time. However, we were really frustrated when the communication with Timothy and Liliana dwindled around the time our escrow was closing, and we felt uninformed about what was causing the delay in closing and if there were steps we should be taking.
Review by Esteban Troche Colon for Michelle Sweeney
Completed transaction on September 15, 2020
More knowledge about Puerto Rico and US mainland commerce laws to avoid delays. Finally better communication ways with aged specific client that doesn't handy with technologies.
Review by Angela Lam Grant for Anonymous Anonymous
Completed transaction on September 15, 2020
It's understood everyone is doing their best to get through the process. Buying a home can be pretty stressful, to help alleviate some of that stress communication is very important. What may seem like a lot of communication to some may not be enough for others. Being very organized is also important.
Review by Conrad Maldonado for Anonymous Anonymous
Completed transaction on September 15, 2020
More thorough explanations of why things were being requested and adequate time to gather that information...too many times we received e mails late in the evening asking us to get things in by the end of the night. Final docs were also off by 4k+ from the original down that was qouted to us.. Conrad has a pleasant and curtious personality which neutralized his professional inadequacies.
Review by Maria Quintanilla for New Shultz
Completed transaction on September 15, 2020
Communication communication should be the out most important aspect in a business transaction. It was missing with Ryan after we engaged them. In the end the only way I got a call back from Ryan was when I threaten to cancel the deal. After several unanswered calls. Left a lot to be desired. My recommendation: Go the "extra" mile for your clients have them informed throughout the entire process and get happy repeat customers and referrals.
Review by Gary Book for New Shultz
Completed transaction on September 15, 2020
I felt once the rate was locked in Ryan forgot about us. Rates have been dropping like a rock but I heard nothing from Ryan. Even if there wasn’t anything better out there a 5 star would make sure his client knew he was looking out for them.
Review by Juan Camacho for Anonymous Anonymous
Completed transaction on September 15, 2020
Have a check list for the documentation needed to make the loan process smooth. Communicating confirmation of the documentation that has been received. In addition, explaining how the process works in person or over the phone.
Review by Evelyn Garcia for Anonymous Anonymous
Completed transaction on September 15, 2020
Communication and more support!
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