New American Funding Reviews
Review by James McFarland for New Trefry
Completed transaction on August 18, 2021
The process took longer than we were told. However that is understandable because of the volume of refi's being processed. But it is important to periodically update the customer, every several weeks, even if there is nothing new to report. We were left wondering if maybe we had just given all of our personnel info to some identity thieves. We also experienced being contacted by other members of your organization, other than Cassandra, with no prenotification and who did not ID themselves well.
Review by Spencer Rietkerk for David McMahon
Completed transaction on August 18, 2021
Told me up front there was no loan fees and then come to find deep into the process that there was one. He managed to waive less than half of it which was not satisfactory. The whole process took much longer than prior experiences and certain things were required that I’ve never experienced in a refinance. All in all I wouldn’t do it again. Wasn’t worth the hassle at all.
Review by Michael Julius for New Morrow
Completed transaction on August 18, 2021
1. The loan process should include a cadence of routine phone calls to both review status/progress and to allow the client to ask questions or express concerns. The NAF process is too reliant upon email. 2. The loan portal is an effective way to securely transmit documents. However, there ought to be an easy way to see all of the documents required versus all of the documents provided and accepted by NAF. My wife and I feel the NAF process is way too fragmented, especially late in the process
Review by Deborah Nelisse for Joanna Ward
Completed transaction on August 18, 2021
Joanna started the process with me and things seemed to be going well. Then I got handed off to Jose, the underwriter and it seemed to get bogged down. I sent him the same items multiple times and I had to do a conference call to verify my HELOC three times at 30-45mins each call. That said, the entire experience wasn’t pleasant but the interest rate kept me in the game.
Review by Donald Scott for New Mair
Completed transaction on August 18, 2021
Worst experience I every had with the processing. I had to advise senior processor on how to do and handle situation with your title company and to correct several mistakes.hab to pay extra for lock in on rate because of their mistakes and was not even advised.
Review by Guerling Chery Jean for New Masnjak
Completed transaction on August 18, 2021
Denise was great! However the home buying experience made me nervous.
Review by Diana Anderson for New Mudry
Completed transaction on August 18, 2021
Better, more specific communication. It felt like the ball got dropped at the last stage when it was finally time for us to close.
Review by Kenni Reed-Canty for Micheline StFleur
Completed transaction on August 18, 2021
Would like better communication and the refi took longer because error lender made .
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