New American Funding Reviews
Review by Virgil Stines for Max Khovrich
Completed transaction on August 18, 2021
Communication was almost non existent after the initial docs were provided. I had to call for updates and even had to call to verify that requested items had been received. It took multiple emails to Max just to get him to respond. Then, when there was a problem getting the deed of trust filed, no one bothered to inform me if the delay. I had to place several calls just to find out what was wrong and how it would corrected. On a brighter note, my loan processor, Diana Catano did a very nice job
Review by Nicole Scales for Pam Rios
Completed transaction on August 18, 2021
I gave this rating because of my experience with her assistant Amanda. Although Pam did step in and further assist. Pam needs more help. My closing day was horrible because of lack of communication. It took 4hrs for me to get my keys because they had the wrong file and the seller refused to sign based off of someone else’s file. Saying that I had to pay more money for upgrades that were paid for.There needs to be more involvement,communication and organization between the loan officer&buyer.
Review by Francis Boley for New Myers
Completed transaction on August 18, 2021
Did not communicate well at closing. Showed up to the title company to sign closing package without even knowing what the finalized closing costs were. Other than that, everything went smoothly and was pleased with the rate he got for me.
Review by Trevor Williams for New Westbrook
Completed transaction on August 18, 2021
I feel like the communication through this process could have been better. Due to some unseen circumstances that came up I am sympathetic for that. However if there was a plan to make up for that then it would have solved a lot of issues moving forward. The process took longer than expected. Resulting in missing a lower interest rate. And a lot of unpleasant conversations. I know what this company and Deon are capable of so I am optimistic that it will be better moving forward.
Review by Johnny Teague for Jennifer Toomey
Completed transaction on August 18, 2021
it seemed to be a very long process. I would have liked it better if it went quicker.
Review by Christie Villafuerte for Anonymous Anonymous
Completed transaction on August 18, 2021
Better communication from the lender, after a certain moment his communication was disappointing. I would text and not get a response. Also tried calling and wouldn’t get a response either. Although I have to say he did communicate well with the buyer, just not so much with buyer’s agent.
Review by Ryan Van Nuys for Anonymous Anonymous
Completed transaction on August 18, 2021
The experience was ok, not bad not great. I think some updating in your upload portals, e signatures, and document management would go a long way in improving things.
Review by Lonnie George for New Arutunian
Completed transaction on August 18, 2021
Armine was very helpful and responded to all my texts and calls in a timely manner. She is very professional and I would like to thank Armine for her services.
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