New American Funding Reviews
Review by Cynthia Roman for Anonymous Anonymous
Completed transaction on August 18, 2021
I had a few incidents where I was told one thing and then a few days later or weeks later was told something completely different. Because you people were not “aware” of policies. It got to the point where I almost canceled my application because it was so frustrating. There needs to be better training and updating on policies and procedures so the clients are given correct information from your agents .
Review by Latashia Norwood for Pam Rios
Completed transaction on August 18, 2021
Communication is a big key for me. You should not have your client jumping through hoops to fix things that cannot be fixed. I should have been told that my moan was not approved versus me having to payoff things that did not belong to me at closing. For example, someone else credit card that I wasn’t made aware was problem and directly affected me. Learned about things at closing that should have been stated in advance. Communication was the worst.
Review by Kathryn Stout for Dante Heredia
Completed transaction on August 18, 2021
Being timely with the whole process was not achieved. The whole process was disjointed and very slow. I had all the documents same day as requested. I obtained the payoffs. And even then the loan was over two weeks late closing. The support staff didn’t send out all requests to my employer and they had to send what was missing a week later. Why?? I expect a well oiled process and requests for necessary documents should be made timely; not weeks into the process.
Review by Marian Dunlap for New Hailey
Completed transaction on August 18, 2021
Too much picky redundant intrusive info of finances.
Review by Qiaochu Gu for Jennifer Bryant
Completed transaction on August 18, 2021
Please be more on time with notifying customers regarding making payments as well as sending in necessary documentations. There were certain instances at the day of closing where I was notified to provide documentation regarding something they did not notify me earlier for and sudden changes regarding closing time and location during which I had to cancel already made plans to accommodate. This is a extremely burdensome for customers especially when they have to move
Review by Grayson Ketron for New Miller
Completed transaction on August 18, 2021
I think our experience would have been better if we were able to sit down with Mike in person from the beginning. Obviously that was not an option with COVID policy.
Review by Cheryl Takorian for Andrew Giang
Completed transaction on August 18, 2021
Andrew and team were speedy and informative
Review by Shala Daniels for New Allsopp
Completed transaction on August 18, 2021
I did not feel as though the communication was the best. I think there may have been something going on in his personal life that contributed to it though and I completely understand that.
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