New American Funding Reviews
Review by Jill Finn for Anonymous Anonymous
Completed transaction on August 19, 2021
I had to reach out for information rather than being told proactively what to expect and when. We were asked for documentation (bank statements, pay stubs, etc.) which we provided. Then later we were asked to provide more, so to us it felt very disorganized and last-minute. Had we known to expect requests throughout, it would have been a better experience. Closing was also late and I had to get involved to make sure it happened. Lack of communication was the key issue in the process.
Review by Zachary Wilson for New Oswald
Completed transaction on August 19, 2021
I feel like when I reached the refinance process I was no longer a priority. Once the ball did get rolling I still feel like there was significant gaps in communication.
Review by Shalonda Blount for Anonymous Anonymous
Completed transaction on August 19, 2021
The communication or lack there of was disappointing. Being a mortgage loan officer myself, customer service is number 1. I update my clients often on the progress of their loan, even if nothing is happening. This alleviates anxiety and panic from the client. The home buying experience should be pleasant and exciting. I firmly believe that a simple phone call, email or text every 3-4 days keeps clients informed and up to date on the process. They love it and so do I. Wilma did a great job!
Review by Norlyn McCullough for Steve Schauer
Completed transaction on August 19, 2021
Overall good experience just needed better communication from your team. Had I not reached out to them regarding VA funding exemption I would of not known there was an issue that needed fixed. It took 1 phone call on my part to get it corrected. When your team has the disability info and sees the exemption not being approved they should reach out to your clients. Simple fixed that saved me over $8000.
Review by Paula Ericksen for Anonymous Anonymous
Completed transaction on August 19, 2021
To be more informed. Several times I was misinformed about deadlines. It was not a easy experience for me. Many times I wish I had gone through a local bank.
Review by Florence Mansfield for Anonymous Anonymous
Completed transaction on August 19, 2021
1. Duplicate or untimely requests for information/documentation.
Review by Lori Ewoldt for New Schneckloth
Completed transaction on August 19, 2021
Very helpful
Review by Marla Moore for Anonymous Anonymous
Completed transaction on August 19, 2021
No comment
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