New American Funding Reviews
Review by Kimberly Douglas for Sam Alabed
Completed transaction on September 9, 2021
I did receive responses to my questions but I did not receive very much communication. Specifically, I asked for an estimated date on closing and was not provided that information until I was notified we could close the next day. My first rep with New American Funding kept me informed every step of the way which is why I recommended your company to a friend. Everything went okay closing, I just wished there was more communication throughout the process.
Review by Braunilyn Baker for Sam Alabed
Completed transaction on September 9, 2021
Communication could have been a lot better towards the end. I felt like I did a lot of the leg work on my own towards the end of the refinance process
Review by Ceria Mitchell for Sam Alabed
Completed transaction on September 9, 2021
I was understanding of things taking longer because of COVID, but getting a call on a Friday saying I would close the following week, and then the following week, out of the blue being told my property taxes would need to be paid at closing ruined this experience. I was NOT within 30 days of the taxes being due, and I pointed out that I closed with Quicken the previous year on Aug 28 -- so LATER than this closing. Taxes are due Sep 30 and I refused to pay through escrow/bank instead of directly
Review by Heather Rollyson for Sam Alabed
Completed transaction on September 9, 2021
Although Sam was polite and nice, I sometimes felt mislead. For example I thought the appraisal would be $450 but ended up being $500. Also, the amount of money that I received through my refinance was a little less than he originally quoted me.
Review by David Bryant for DeAundrue Simmons
Completed transaction on September 9, 2021
The IRRL loan process was rather protracted when considering we were already a current borrower with New American Funding (NAF); and I found myself having to aggressively pursue update loan status information, which should have been being more readily made (and initiated...) by NAF. Telephone response time, to messages I left, also appeared to be slower than seemed appropriate. Finally, I was told several times that there would be no cost to us, yet we were charged $350.00 at closing.
Review by ROBERT GOLDSMITH for Chris Cooke
Completed transaction on September 9, 2021
Did not disclose point up-front. Files lost on numerous occasions. Did not disclose that points are not tax deductible if refinancing with the same lender.
Review by Glenn Gibson for Khodor Hoballah
Completed transaction on September 9, 2021
The communication was very unprofessional. The final phase with the processor was unacceptable. I was pleased with Khodor but the final phase was not at all like my first experience.
Review by Courey Cobb for Khodor Hoballah
Completed transaction on September 9, 2021
None
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