New American Funding Reviews
Review by Mikasa Morf for Michael Ponce
Completed transaction on September 10, 2021
Michael was decent in communication but Ryleigh Rose was unprofessional. Ryleigh was out of the office a lot, slow to process my documents and inaccurate in her reviews. My credit was ran three times (over a 45 day period). I was giving closing documents with an estimated closing date in May and a first payment on July 1st, but I did not find out until closing (which happened on 5/31 since I pushed Ryleigh's boss) that I had less than 30 days from the loan funding for my first payment due date.
Review by Elle McKay for Ali Sahrai
Completed transaction on September 10, 2021
My first loan officer was all of a sudden gone. When I logged into the portal, he was still attached to my account. Other than a voicemail, I had no idea he had been replaced. Ali could have sent an email. Overall I found communication to be generally lacking. For a significant financial transaction, I expected a lot more. My loan details changed without any notice. The portal is minimally functional & provides no actual loan status information. I should have gone with Better.com.
Review by Rena Fox for Noah Ortiz
Completed transaction on September 10, 2021
The communication near the end of closing time was not the best. I wasn’t informed of when to get the check ready or if it should be wired and I had to ask specific questions without it given proactively.
Review by Koichi Mizushima for Carlos Contreras
Completed transaction on September 10, 2021
The service I received was not the best service I have received. It was a service that was expected. There are few improvements that can be made on communication. But at the end the goal was reached with no issue
Review by Kale Murray for Stephanie Eck
Completed transaction on September 10, 2021
More communication. I was not completely displeased, but there were several times I had to work to pull information during the process rather than it being the other way around. In a previous transaction with this company it was a flawless, painless event. This was different though. No disrespect to anyone, it all came through at the end, but of the 4 houses I’ve purchased In my life, this was the least positive customer service I’ve experienced.
Review by Steven Moore for New Chin
Completed transaction on September 10, 2021
It was an easy transaction to refi.
Review by Colin Levesque for Nathan Cadena
Completed transaction on September 10, 2021
The overall refi process was fine, but the communication was lacking. We had to initiate contact on the status of progress, sometimes multiple times before we heard back. There was also a surprise at closing that was not communicated to us.
Review by Karyn Obey for Nathan Cadena
Completed transaction on September 10, 2021
I ended up having to pay an additional mortgage payment when we should have already closed on the house. Nathan did not contact me for several weeks prior to closing and did not know I had to make another payment. I thought I was going to receive the full amount of my escrow. I only received $213.44!!! While I am happy with my interest rate, I am not happy with how long this took and the fact that I was told that I would receive the entire escrow balance and did not.
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