New American Funding Reviews
Review by Deirdre Clarke for Sarah Dammarell
Completed transaction on December 25, 2021
Interest rate of loan
Review by John Schulte for Matt Brown
Completed transaction on December 24, 2021
Communication. This process took 50+ days to complete. There were spaces of 7 days, 10 days, 14 days of absolutely no communication from anyone. I was almost always the one to initiate communication and had to keep asking for status updates. And why is this survey addressed to John? I did EVERYTHING regarding this process.
Review by Mitchell Burkhart for New Seidel
Completed transaction on December 20, 2021
Good communication with Debbie but it was hard to get ahold of Gary.
Review by Nanji Mokola for Rekhshan Hyder
Completed transaction on December 18, 2021
I wish the communication was better, there were several times when I tried to reach out to the lender and she would either unreachable or flustered because I was asking too many questions. Being a first time home buyer, I was expecting to have a better support/understanding personnel. There were also times when the lender and assistant were not on the same page which was frustrating for me as the buyer.
Review by Karen Sidor for Karen Rice
Completed transaction on December 17, 2021
I feel Karen did a good job. She was trustworthy and responsive. What I wasn’t happy with was your underwriting division when it came to the loan itself. The information they requested, in my opinion, was far too great based on the position that we are in financially. Again I trusted Karen but I don’t think she was working with the best underwriter. That person appeared to be a young underwriter with little experience. I would not use your company again.
Review by Robin Voreis for New Winter
Completed transaction on December 17, 2021
Closing on time. Having more ducks in a row prior to closing - example, asking for COO evening before closing. On a positive note, He always answered his phone and was easy to get ahold of.
Review by Michelle Reyes-Smith for Zoae McMillion
Completed transaction on December 17, 2021
More communication
Review by Rosanna Scarpati for Jack Blower
Completed transaction on December 14, 2021
It would have been smoother if the Representative knew a bit more about real estate rules regarding signing and rate changes/larger down payment relationship and relayed that to the customer in a timely manner. He also asked me to have my husband sign and I had to push back and explain that didn’t make any sense. It made me feel like I had to educate him and It made the process more stressful and frustrating for me. He was very pleasant and responsive in general but I felt the need to escalate things to Sergio as I wasn’t getting true answers to my questions. I don’t like made up excuses on why my rate wouldn’t go down when asked to increase my down payment. I am a competent adult who has worked in the financial services industry for over 20 years. In the end I let it go, but I expected a better explanation at the time.
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