New American Funding Reviews
Review by Duc Pham for David Tang
Completed transaction on January 4, 2022
Good advice
Review by Reaz Chowdhury for Luke Stafford
Completed transaction on January 3, 2022
There seems to be gap with underwriter and Loan officer on requirements. Loan officer should be fully aware of documentation require for loan. That would have avoided lots of back and forth. I had to escalate to manager due to lack of response from loan officer. Communication definitely needs improvement.
Review by Annina Macdonald for Alex Babiniec
Completed transaction on January 3, 2022
Alex wasn’t great at explaining what to expect from the full process as far as what steps all need to take place and how long it’ll all take. We had to ask for updates often
Review by Curtis Lacy for Stan Kolakosky
Completed transaction on December 31, 2021
Need better communication.
Review by Rodrigo Herreros for Melvin Williams
Completed transaction on December 29, 2021
It was not communicated my rate lock was expiring and that it would cost additional money to extend it. I was told the title company would handle the payoff of my Carmax loan and that wasn’t the case. They sent me the check payable to CAF for me to handle without a payoff letter which they should have gotten. I was asked to sign the same IRS document 3 times because of mistakes. The loan took way too long to go to closing.
Review by Mary Bosk for Stephanie Graham
Completed transaction on December 28, 2021
Not sending 5+ emails, including on Christmas, telling me to take this survey and not giving me any option to unsubscribe. Stop emailing me.
Review by Laura Curtis for Jennifer Toomey
Completed transaction on December 28, 2021
I felt as though there was a lack of communication; especially in the initial stages of acquiring the loan. I also felt like there were things that were not followed up on until the last minute; specifically the appraisal.
Review by Kenny Shelley for Dayna Lingner
Completed transaction on December 28, 2021
This is not against Dayna personally but the way the loan took forever and contacting someone on the phone seemed at times like there was a lot of communication issues. I had to contact and get information and I get that but 2 and a half months of trying to get a loan closed is horrible. I had unexpected costs that was not disclosed up front like there should have been. I felt like I was pa**ed around between 3-4 people and I did not have one solid person that I feel I could count on. I do not like to complain but was not a happy or smooth ride closing out this loan. Again, the way its setup and the time to get someone on the phone most of the time was a pain in the a** to do. I would get a questioned email and I would respond and then I had to wait most of the time for a reply from all the different people. I was called by a manager and he told me the I'm sorrys and so on, but that did not change the lack of time and communication issues I had and it was so stressful!
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