New American Funding Reviews
Review by Ronald Jones for New Graham
Completed transaction on January 31, 2024
More communication and answers to my questions.
Review by Christopher Peter Yannaras for New Drexler
Completed transaction on January 19, 2024
Better communication
Review by Adrian Rivera for New Shaw
Completed transaction on January 11, 2024
When I moved to find and purchase a home in the midst of the COVID-19 pandemic, the challenges, constraints, and limitations imposed included a purely remote home loan process, that is between myself as applicant and New America Funding, from origination to funding; this was in line with my expectations entering into it at such a tragic time. However, I don't feel that the novel challenges of this time, with regard to its potential effects on comm. and service, were navigated diligently.
Review by Cade Bakke for New Jensen
Completed transaction on January 10, 2024
Better communication
Review by Joshua Baker for New Ambrose
Completed transaction on January 8, 2024
Quick turn around time.
Review by robert mayo for Anonymous Anonymous
Completed transaction on January 5, 2024
I was happy until I came home yesterday to find that the payoff checks sitting in my driveway, I had discussed 20 or more times that the title company will make the payoff direct to the lender due. I would not need to do anything else. This was misleading and upsetting and contradicted my conversations with the loan officer. 2nd it cost me additional 60 dollars to send the checks out overnight, if I did not overnight them I would accrue additional cost past the payoff date. NAF did not meet my expectations. and I felt mislead. Communication was great during the application process to gain my business which is expected. However when I want to have conversations about the processes and loan details I have an issue Its was hard to get a return call to discuss, I left messages and e-mails. When going through this transaction I expected prompt discussion to take place as needed. NAF did not meet my expectations. I still have not received a reply nor phone call requested about issues I have questions about the checks set to me instead of the lenders, additional cost accrued, was there a tax lien on my property! NAF did not meet my expectations. Johnathan is a nice person we got along fine, suggestion respond to every detail so you will have them covered. Direct customer communication to discuss any detail pleasant or un-pleasant. I closed on 12-29-2023 it is funny that small details come back to bite ya.
Review by Alexandria Edster for New Morrow
Completed transaction on December 21, 2023
Less aggressive sales mentality, more communication when decisions were made and items just popped up on documentation without communication about them.
Review by Leslie Rosa for NAF ID#6606
Completed transaction on December 20, 2023
It was hard to get a response from emails. We asked for updates. Didn't hear anything. I notified twice that my name was wrong on documents. It was still wrong on final documents. I sent email. no response, so I emailed the guy assisting with the loan and got an immediate response and the assistant fixed it. I'm not saying daily updates, but weekly ones would be great. A quick email like. We are still working to get your loan through the application process, feel free to contact me it you have questions. We didn't get that. We contacted because we hadn't heard from anyone and received an automated email saying our loan was denied. We almost went elsewhere because we thought the loan was denied.
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