New American Funding Reviews
Review by Srilatha Potluri for Indy Johar
Completed transaction on February 19, 2024
I gave this rating because of the commitment which I received before submitting the application and the way the process was delayed after. There was no upfront communication until I ask.
Review by Maria Milam for Anonymous Anonymous
Completed transaction on February 18, 2024
Highly reccomend Brandon, he did a fantastic job securing the loan and securing all necessary documents from both myself and other sources. Did have hiccups in the end causing my closing to be delayed twice and finally closing on the third attempt. Company will not stay past 5pm to get things done which often left my realtor, lawyer, and sellers agent hanging for answers last minute. Aside from that, I realize closings can be messy but this just felt sloppy.
Review by Dayna L Hynds for James Watson
Completed transaction on February 8, 2024
Lots of issues with numbers being incorrect, software not working,
Review by Naveen Varma Totakura for Tim Shultz
Completed transaction on February 8, 2024
Good it was good
Review by Wenjin Wu for Tim Shultz
Completed transaction on February 8, 2024
Please answer questions need quickly
Review by Robert J McMahan for Aaron Lee
Completed transaction on February 8, 2024
While I understand that there are many moving parts to this process, I feel that I had to beg for information. I constantly heard how our manager and staff were :working 7 days a week" or "Working 24 hours a day". If this is the case, the firm needs more staff or to take on less clients. I paid two late fees to my mortgage company because we didn't close, or were going to close and did not. I was told this process takes 55 days. This was a simple straightforward loan.
Review by Richard Hillebrand Jr for Keith Hoffman
Completed transaction on February 8, 2024
Keith & all his co-workers were pleasant and patient with us, very good customer friendly and customer service.
Review by Mark Barrios for New Keil
Completed transaction on February 4, 2024
Jordyn was awful. She threw major attitude at me and my wife for asking questions we have every right to ask for such a purchase as a home. Sometimes I would be more informed and aware of certain details more than someone whose job it is to guide and inform ME. Completely disconnected sense of communication as she would ask or answer things either directly differing from what she told us earlier or in conflict with Katie’s answers. Katie was very quick and thorough in her responses and general correspondence at the beginning of the process. As we moved further along, this dropped drastically. The sense of urgency was lost, many times me and my wife would proactively ask NAF team what we needed or could start to work on beginning of the weeks, because it seemed as if any and all updates or requests for docs would come Friday end of day.
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