New American Funding Reviews
Review by Mark Law for New Tetens
Completed transaction on May 16, 2024
This was just a tough file that went down to the last minute closing. Shawn seemed to be doing all he could but we had to extend closing and barely made the extension.
Review by John E. Morillo for New Bamman
Completed transaction on May 9, 2024
Lack of communication.....no callbacks....I was in the dark until the bitter end.....but yes you guys got me in my home; for that I can't thank you enough....the process was not pleasant at all
Review by Kacey Gable for Conner Routen
Completed transaction on May 9, 2024
He didn't communicate with me as the agent much only talked to the client.
Review by Stefanie G Eastland for New Armstrong
Completed transaction on May 1, 2024
Amber was really great, easy to talk to on the phone and mostly throughout the process, however, when I locked the rate for 30 days, common sense told me I’d get the current interest rate once expired. I believe it was Amber’s due diligence and responsibility to explain to me, the customer, how rate lock policy works with New America Funding during our conversations before I locked the rate instead of explaining to me the day before closing. If Amber had explained to me how the policy works, 100% I would not have locked the rate. New American provides a service to their customers and that mean they have the responsibility to explain everything during the loan process, not leaving out crucial information that negatively and monetarily hurts the customer, while monetarily impacting New American Funding in a positive way. Like I said I think Amber is a very nice person and perhaps she simply forgot to explain the details of rate locking,To make this right between me and New American Funding, I believe I should be give the current rate on my loan type. That would be doing what is right for the customer and doing the right thing.
Review by Kermit Stanley for New Veroneau
Completed transaction on April 19, 2024
Communication. She did a good job overall but the communication was lacking from her and the buyers agent.
Review by Patricia Foster for New Kniegge
Completed transaction on April 11, 2024
He processed the loan fairly fast.
Review by Laura Modali for New Kniegge
Completed transaction on April 11, 2024
He was very nice responded to us in giving information but I hope that he could be more responsive when we have emergency questions.
Review by Tanner Gwaltney for New Kniegge
Completed transaction on April 11, 2024
Communication could have been much better. I couldn’t count on getting a response via phone, text, or email.
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