New American Funding Reviews

Highly reccomend Brandon, he did a fantastic job securing the loan and securing all necessary documents from both myself and other sources. Did have hiccups in the end causing my closing to be delayed twice and finally closing on the third attempt. Company will not stay past 5pm to get things done which often left my realtor, lawyer, and sellers agent hanging for answers last minute. Aside from that, I realize closings can be messy but this just felt sloppy.

I was happy until I came home yesterday to find that the payoff checks sitting in my driveway, I had discussed 20 or more times that the title company will make the payoff direct to the lender due. I would not need to do anything else. This was misleading and upsetting and contradicted my conversations with the loan officer. 2nd it cost me additional 60 dollars to send the checks out overnight, if I did not overnight them I would accrue additional cost past the payoff date. NAF did not meet my expectations. and I felt mislead. Communication was great during the application process to gain my business which is expected. However when I want to have conversations about the processes and loan details I have an issue Its was hard to get a return call to discuss, I left messages and e-mails. When going through this transaction I expected prompt discussion to take place as needed. NAF did not meet my expectations. I still have not received a reply nor phone call requested about issues I have questions about the checks set to me instead of the lenders, additional cost accrued, was there a tax lien on my property! NAF did not meet my expectations. Johnathan is a nice person we got along fine, suggestion respond to every detail so you will have them covered. Direct customer communication to discuss any detail pleasant or un-pleasant. I closed on 12-29-2023 it is funny that small details come back to bite ya.

I felt like there was a lack of communication, there was a large disconnect of understanding the process and getting the buyer to the closing table - I am not entirely sure if it was Kyle or his processor but either way it was difficult to get direction and responses in a timely manner.

Fenix was very nice and returned emails, but there were some stressful moments throughout this transaction that I feel could have been managed better. My clients sent an email on December 23rd that they wanted to change their downpayment amount, but when they received the final CD the original down payment amount was still showing. We were then told 3 days before closing that if the amount was changed everything would have to go through underwriting again. It created a lot of unneccessary stress. Thankfully it was worked out, but it was a situation that could have been avoided. I believe as Fenix is trained and gains more experience he will do very well in this role.

Overall good experience but could’ve been better.

Details were provided to lender in their feedback request. Several issues before the file finally closed (which took over 3 months)

I finally got approved for my loan, which is a positive ! Everyone at NWF was pleasant throughout the process...another positive. But I had to verify info 2 or 3 times with help from my bankers, from employers and send details about my down payment multiple times. I felt that I was on trial and was guilty before proving my innocence ! I received multiple comments and complaints from my bankers, employers , so much that people were getting angry at me for trying to get this loan ! Somebody at NAF wanted to pick my life apart...Not a pleasant experience. I gained a loan , but now I am the guy that was a pain in *#s calling with his mortgage company at all my local banking level.

Loan agent was responsive and straight forward, but the backend was sloppy and misleading. My docs that showed up on the day of signing were different than what had been shared throughout the process. I refinanced and at the last minute with out my knowledge they included three other credit cards to payoff, even though they did not affect my ratio's AND I had already paid them off. What they do on the backend is not transparent, as my loan officer was not even aware.