New American Funding Reviews

It is just that at the very end I opened but didn’t sign online forms. I have never had to sign online closing before. It would have been nice if someone reached out that day to say I hadn’t done it properly. Instead I had to sign again in person and digitally 3 days later. I am also very concerned and confused that not all my pay offs have been paid. I had reached out to Sean a few days ago and he said typically 3 days. It has been over a week since losing and money toward payoffs remains missing.

I would prefer to get some important updates through phone over emails

The multiple pricing changes and discrepancies between NAF estimates and pricing requested from the title company during the last 24hrs before closing were not fun to deal with. The title company/my lawyer ended up being correct, NAF's estimate was wrong. Scrambling around 1hr before closing to secure a check for $4,000 extra (that I ended up not needing since the math was done wrong) was a bit annoying for sure. The closing date was also pushed back since Sara asked me to produce IRS forms that I had never seen before, 48hrs from closing. Multiple times prior, I had asked her for a FULL list of every document I would need to produce so I wouldn't run into last minute issues. I wouldn't have cared that much about a 24hr closing delay except for the fact that I had specifically asked to see a list of every document I would need prior to this issue. Besides that, Matthew and Sara were good at communicating. I hope this was just a one time issue, but I understand things happen.

Better communication

Leonard was great to work with, and did a great job initiating and keeping me updated throughout the process. I was however disappointed with how the loan approval process went. I was asked for documents on multiple occasions, told I don't need to turn them in, then told days later that they needed them. There was no standard checklist of documents needed which surprised me. This caused the loan process to drag on. Overall, I got the rate I wanted and the deal closed.

Could be more knowledgeable regarding the BEST loan option for the consumer. Before contacting the consumer all FACTS and NUMBERS should be correct.

Kaitlyn was great. When Serei started emailing me is when things got frustrating. Having to essentially resend serei all the things I had already sent to Kaitlyn was annoying as well as the lack of knowledge about military workers. It felt like serei didn’t know much about VA/military so it was hard explaining things at times. There were also emails that I sent in regards to her needing my information and she never read them so I had to resend them one by one to make sure she would read the full email. Having a local representative would have been nice too. The time difference between California and South Carolina is 3 hours so when I was in bed they’d be pushing for me to sign emails that were time sensitive and vice versa.

Cody was great - I will never use Amerisave again - they cancelled my application before the deadline, then had me restart a loan and didn’t honor the original rate. I have an 800 credit score and was continually asked to produce additional information - including a letter from my “CPA” that my cash out refi (which increased my existing mortgage by $ 320) wouldn’t impact my million dollar business - PS - my CPA works for me. The people were perfectly nice - the hoops and process were ridiculous. I will never use Amerisave again.