New American Funding Reviews

Laura herself was very responsive and helpful through our buying process. The experience started out great but towards the end it seemed like there may have been too many people trying to cover things. There was a lot of confusion and communication dwindled.

Ally was very personable but seem to not 100% understand everything. Lisa on the other hand was very unpleasant to work with did not answer a lot of questions and would be MIA for several days at a time. The miscommunication between Ali and Lisa may be that Lisa was not communicating with Ali as well. Once again, Ali was very personable. I enjoyed working with her if she had had the information correct the hundred percent of the time.

Very frustrating experience. Michel did speak to me personally on a few occasions but after many unanswered phone calls. My lawyer,Craig Pearson was there with professional explanations and support.

I just felt like there's was a lack of communication. At first it was great, but as time went by it seemed to get a bit distant. Tony was very friendly and patient, just seemed to get busy, which I guess is a good thing. I feel like being the first time , there were options that we may have missed, everyone just seemed busy., also maybe a little more in office time, more personable to explain things we didn't understand or know how to do, with our ages. In the end we got our house and it's over until we decide to sell and move again in the future.

This waa very different to any other home purchase we have ever had. The majority of communication was through email. It felt very impersonal and have since found out that this is the way closings are done now. This is not on Seth fault and yet our expectations of personal communication were vastly different. If felt like the communication between Seth and Cory was lacking and we had to ask our realtor to clarify items that were unclear. For example, we were asked on two different occasions to provide our settlement statement on the current property we are still in. It seemed like this was becoming a requirement for a successful loan closure when it , in fact, was not even relevant. Our property is still not for sale yet and it was our realtor who made us aware that this was unrelated to the closing in question.

As a first-time homebuyer, I entered this process with a mix of excitement and uncertainty. While I appreciated the convenience of handling much of the process online, the closing phase became increasingly stressful due to unclear communication around financial requirements and account standards. I was sent documents to review and sign, often without a clear explanation of what I was agreeing to. I did my best to read through everything and make sense of it, but I often felt unsure and hoped that my best interests were being considered. Given the significance of this commitment, I believe a phone call to walk through the documents—particularly during the final stages—should be a standard part of the process. When I did request a call, Bjorn was available and very helpful. He took the time to walk me through what I needed to understand, which made a big difference. That kind of support shouldn’t be something a buyer has to ask for—it should be built into the experience. Ryan was very patient and professional throughout the process. He made an effort to help me understand the steps and reassured me when I felt overwhelmed. His calm demeanor helped ease my nerves. In summary, while I’m grateful to have reached the finish line, I believe the experience could be significantly improved with more proactive, personalized communication—especially during the closing process. For first-time buyers, that extra layer of support is not just helpful—it’s essential.

Initially great communication until the title company got involved. We inherited house & we have common names. Unbeknownst to us there were weird liens. However, Ashlie at the title company was not proactive at pursuing clearing error liens & infact proven incompetent for example sending a copy of a judgment to clear when in fact the judgement clearly stated in favor of applicant. It took the applicants to point this out! There were many other issues both with delays in communication & follow up with the loan processor (who was great) that cost us - the applicants additional fees. The process took in excess of 2months , but could have been closed within 6 wks had it not been for the lack of imitative on behal of the title company. Additionally, Ashlie would tell us what to resolve, we would, then she would come back and add additional items . There were many documented issues like this plus examples where she stated an Idaho law that wasn't accurate. Early in the process we recommended our Idaho title company to be involved but that never happe happened. Rather the applicants were distraught with the situation so took it upon themselves to clear the erroneous items on the title .There were a number of additional issues and timelines that we have documented as we believe there should be compensation given to us for the extended time and extensive legwork we the applicants had to do. In hindsight, we should have walked into our local bank!! The lender would have gotten a better rating if, once it was known that the communication with title company and loan processor was extremely poor, lender (Patrick) should have engaged his manager to engage with title company manager about the incompetence. Loan processor Dawna was awesome and did what she could. I encourage National Mortgage to review her interactions with Ashlie to see proof of the communication issues, errors & incompetency. Again, due to no initiative to get this loan closed in a timely matter to avoid additional fees to borrower - makes us wonder if that was by design!! We expect some compensation from the frustration, extensive effort , mileage & phone calls we personally had to make time for to fix title company errors. We really liked this company at the start!

A little more transparency at times i felt like i was rushed through and didn't understand.