New American Funding Reviews
Review by Justin Spears for Laura Hurtado
Completed transaction on January 8, 2022
I only heard from my loan officer the first couple days and then around closing time. I could not reach my loan officer in the time period between. I am so thankful that Devyn Hensel was available to assist me in this process. Her customer service was top tier!!
Review by Duc Pham for David Tang
Completed transaction on January 4, 2022
Good advice
Review by Reaz Chowdhury for Luke Stafford
Completed transaction on January 3, 2022
There seems to be gap with underwriter and Loan officer on requirements. Loan officer should be fully aware of documentation require for loan. That would have avoided lots of back and forth. I had to escalate to manager due to lack of response from loan officer. Communication definitely needs improvement.
Review by Annina Macdonald for Alex Babiniec
Completed transaction on January 3, 2022
Alex wasn’t great at explaining what to expect from the full process as far as what steps all need to take place and how long it’ll all take. We had to ask for updates often
Review by Maurice Moukouangala for Matthew Hoffman
Completed transaction on January 2, 2022
Good communication and trust. We’ve been customers since 2018 but it seemed like we were treated as new customers.
Review by Andrea Martin for Megan Larrabee
Completed transaction on January 1, 2022
"Experience" was as expected. Stop rating on 5 stars being par. These surveys (and 3 emails to tell me to fill it out) should not have the highest rating as "you did your job." Agents involved from your company did well, title search company was slow.
Review by Curtis Lacy for Stan Kolakosky
Completed transaction on December 31, 2021
Need better communication.
Review by Rodrigo Herreros for Melvin Williams
Completed transaction on December 29, 2021
It was not communicated my rate lock was expiring and that it would cost additional money to extend it. I was told the title company would handle the payoff of my Carmax loan and that wasn’t the case. They sent me the check payable to CAF for me to handle without a payoff letter which they should have gotten. I was asked to sign the same IRS document 3 times because of mistakes. The loan took way too long to go to closing.
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