New American Funding Reviews
Review by Gary Young for Anonymous Anonymous
Completed transaction on April 6, 2020
The entire process started out wonderfully and Miguel was great. The communication and support were great. Towards the latter part of the process things kind of fell apart a little. The communication fell off and there was a time when calls, E-mails, etc went unanswered. The worst part of it all was the rate I was promised was retracted several days before closing. Poor business by New American but I suspect it was not Miguel's decision or fault.
Review by Phillip Kolb for Anonymous Anonymous
Completed transaction on April 3, 2020
Over promised & under delivered. Saved about $30/mo but “save up to $200/mo. Underwriting wanted to x-ray us naked. Took a lot longer to complete & close. But the virus was involved also. Glad we won’t have to do this again.
Review by Glendale Grizzle for Shana Roach
Completed transaction on March 21, 2020
6.5 percent that is ripping the senior off. And you all know it.
Review by Joyce Belnap for New Allsopp
Completed transaction on March 1, 2020
Our loan process began well. Everything was on track to close and then a glitch was discovered. The glitch appeared to possibly prevent us from closing on the house. It took quite some time to resolve the issue and find a solution. The stress was significant for us. Matt was patient with our stress and towards the end I would say that communication improved drastically. My only suggestion would be to be open and honest about glitches as soon as they are discovered to sustain trust
Review by Chris Voss for Anonymous Anonymous
Completed transaction on February 21, 2020
My initial contact with Waqas was very good. He was accommodating and helpful and informative about the entire process. There was a little bit of uncertainty after that as it seemed there was a longer period of inactivity and changes in the who was handling my refinance. When Tae took over, I am pleased to say things got back on track and we wrapped things up pretty smoothly.
Review by Gregory Brown for Anonymous Anonymous
Completed transaction on February 21, 2020
I couldn’t get Justin, his supervisor or anybody familiar with my loan to call me back on an urgent matter for 3 days.
Review by Charles Osborn for Anonymous Anonymous
Completed transaction on February 18, 2020
Good service, but communication regarding who I needed to talk to about my loan was lacking. I'm happy that i was able to refinance my loan with 100 percent loan value. Most companies only allow 90 percent to refinance into a Va loan.
Review by Shaun Neeley for Anonymous Anonymous
Completed transaction on February 13, 2020
3 things: I wasn't 100% I was getting the best deal. I still wonder if I could have had a better rate or lower closing costs. Property taxes were wrong twice, and it took several days for them to fix it. To me, it was a dumb error and an easy fix. They scheduled the notary to come without telling me, and when the closings costs were still wrong. They told me I could use a personal check for cash to close, which wasn't true, I needed to wire the money or use a cashier's check.
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