New American Funding Reviews
Review by Rockale Clark for Jane Schatz
Completed transaction on May 20, 2021
Nice people. But, communication was off. I applied online and never heard from anyone within the. I had to give the office a call around a month later to get the process moving along. I had to initiate contact majority of the time. Also, it took a whole week to get a response/follow up to a question I had. Thank you for your teams time.
Review by Jeremy Aliment for New Hallum
Completed transaction on May 18, 2021
The communication with Rob at the beginning was great. Once the initial discussion was made the communication slowed to only a few emails. The calls that I got was to rush my answer when it had been less than 12 hours with the documents that could’ve been signed at any time before the loan closes. Underwriting was a painful process. I used to work in the industry and it could’ve been a lot more smooth. Title (I know a different company) was the worst at communication. No calls!
Review by Amy DeCesare for Chris Loughnane
Completed transaction on May 17, 2021
Delays and overlapping communications. Receiving email requests to complete forms already done, etc.
Review by Romona McMillan for Chuck Langlinais
Completed transaction on May 17, 2021
Chuck was great. He kept in communication with me on the process, however once the loan was submitted to the underwriter there was so much confusion and duplicate request for documents previously submitted. The close date was changed 5 times and no one could give me answers as to the delays.
Review by Sandra Hendelman for Joseph Haddad
Completed transaction on May 15, 2021
Mr. Haddad was very pleasant but unable to perform certain tasks due to his company's policies. Too often he was not able to help until after he conferred with someone else. Telephone calls were very often sent to an answering machine with responses being slow in returning. It seems to me that many processes could be allowed to the agents. Perhaps if NAF reviewed their processes it would make the whole experience more pleasant for the agent and the client.
Review by Bradley Rebeiro for New Hofhine
Completed transaction on May 15, 2021
Communication was the greatest issue. Last minute adjustments with virtually no explanation did not help. There was some difficulty with staff as well. When we were asked to provide certain documentation and produced it, the nature of the request would change and we would have to dig for more documents. This happened more than once. Nevertheless, NAF rates were great, and at the end of the day Robert got the job done, which I am grateful for.
Review by Theodore Bruney for Richmond Huynh
Completed transaction on May 10, 2021
N/A
Review by Dale McCartney for Nadder Khatemi
Completed transaction on May 9, 2021
Polite communication, just took a little longer than we thought and were promised more money back than what we expected and had to pay instead to close the loan. so pretty much did not skip any payments. Had to pay almost as much as a mortgage payment.
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