New American Funding Reviews
Review by Adrian Thompson for Teala Smith
Completed transaction on January 30, 2024
At the beginning of the transaction everything was great. Towards the end it because very difficult to get answers and follow up. Felt like there was no sense of urgency or care.
Review by Christopher Peter Yannaras for Chris Drexler
Completed transaction on January 19, 2024
Better communication
Review by Savanna Phillips for Casey Tipton
Completed transaction on January 18, 2024
Having my main contact for my phone in Texas ehile I was living and purchasing a home in Iowa made communication a lot more difficult. The experience would have been better I think if I had been paired with a local agent rather than somebody I could only communicate with via phone or email rather than in person.
Review by Adrian Rivera for Megan Smith
Completed transaction on January 11, 2024
When I moved to find and purchase a home in the midst of the COVID-19 pandemic, the challenges, constraints, and limitations imposed included a purely remote home loan process, that is between myself as applicant and New America Funding, from origination to funding; this was in line with my expectations entering into it at such a tragic time. However, I don't feel that the novel challenges of this time, with regard to its potential effects on comm. and service, were navigated diligently.
Review by Cade Bakke for Andy Jensen
Completed transaction on January 10, 2024
Better communication
Review by Joshua Baker for Kelly Ambrose
Completed transaction on January 8, 2024
Quick turn around time.
Review by Allen Watson for James Denton
Completed transaction on January 5, 2024
They are a great company to go with. They helped my family get our forever home as we call it. Only reason I am giving a 3 star is because it seems like they were always in a meeting if we needed anything but they would call us over and over to get the same documents we already sent them. We had to send everything 6 or 7 times which drug the whole process out longer, as if it isn't stressful enough for the home buyers.
Review by Kristina Tabbara for Anonymous Anonymous
Completed transaction on January 5, 2024
I have been happy with them to day, however... I am writing bc I waited to speak to a manager today but apparently none were available. I would HIGHLY suggest some type of training be done with some of your reps on the topic of your forbearance program. Back in Oct when we were offered this program it was very clearly explained that for the 3 months of the program that those payments would be put at the end of our loan and I even asked the rep if payments were due during this time and was CLEARLY told No. Fast forward to today when I have received multiple calls asking if we could make a payment and even had a late fee hit the account this week (which was removed by the rep yesterday). I was on biweekly payments prior to the program as well. When I sent in the forms to restart the biweekly payments I was informed the account had to be made current, which is when I discovered what I was told back in Oct. to be ver inaccurate about not making payments. So today I brought the account current paying over $3,000. Then was told that in order to get back on the biweekly payments I would also have to make Jan & Feb payments (another $4,000)! I was NEVER made aware of what a complete disaster and mess up this program would cause!
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