New American Funding Reviews
Review by Robert Ogle for New Donohue
Completed transaction on February 22, 2023
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Review by Jason Pearson for Nolan Check
Completed transaction on February 10, 2023
Crossing time zones is a bit of a challenge. Especially when we need a response and the day is half over by the time we get a response. We understand it isn't a personnel issue. It's a time zone issue.
Review by Israel Grotzinger for Nolan Check
Completed transaction on February 10, 2023
Everything was going very well initially, there was great communication and assistance with everything. The first agent I was using left our service and we were given Nolan to finish the remainder of the process. Nolan did well with taking care of the necessary steps for the deal to go through, but did not do so well with communication at some points. Also my realtor was trying to communicate with him on several occasions and she was unable to get any response back from him. One other difficulty was how hard it seemed to be to get everything together for the underwriting department. I don't think I have ever had such a complicated time with any other lender I've used for home related matters.
Review by Latasha Zellner for Jay Glover
Completed transaction on February 9, 2023
More effective communication between lending officer and customer. Prioritizing time sensitive items in the loan process.
Review by Errol Hammonds for Jay Glover
Completed transaction on February 9, 2023
I understand the optempo during these challenging times, However, timely customer service (communication) is paramount to make a customer feel comfortable making a big purchase like this.
Review by Louise Rasmussen for New Camacho
Completed transaction on February 9, 2023
Carlos was overall great. There were two things I think he could do to significantly improve his customer service experience. First, he could be more responsive. The time between us reaching out and him getting back to us was too long. Second, and much more importantly, I wish that Carlos had regularly sent out updates, especially nearing close. It felt like our loan wouldn't have closed if we hadn't reached out repeatedly to ask what was going on and how to move it forward.
Review by Fred Emrie for Abel Carabajal
Completed transaction on February 9, 2023
Asked for a 20 year mortgage but got a 30 year. Was rarely able to reach Abel. Availability was marginal. Did not see final settlement document until we closed; therefore we were anxious not knowing if we would have enough money. Not sure that the interest rate was best available.
Review by Madison Harris for New Freeman
Completed transaction on February 9, 2023
Communication was ok
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