New American Funding Reviews
Review by Jill Longest for New Cook
Completed transaction on May 4, 2024
Donald was friendly, knowledgeable and always answered my questions in a timely manner, but I wish he and his team would have been more proactive with updates and information on where things were at in the loan process rather than waiting for me to reach out to them and ask.
Review by Greg Jolliffe for New Ponick
Completed transaction on April 25, 2024
Scott was helpful and was always available. I would refer to him if he was more local.
Review by John F King for New Allsopp
Completed transaction on April 21, 2024
Not being told 3 hours after closing to "not take possession of the house" by the sellers attorney because NAF didn't release the funds due to 'improper paperwork' which was generated by NAF.
Review by Pamela K Cole for New Ibrahim
Completed transaction on April 19, 2024
Poor communication and inability to reach someone who can assist is a huge drawback. There should always be a back-up person assigned when the assigned person can't respond due to scheduled time off or sick leave, etc. There were atleast 3 documented times when I couldn't reach someone because they were out of office or ill but the issue I was addressing was critical. This shows a need for a proper fall-back system for someone else to proxy or address customer concerns in a timely manner.
Review by Richard A Bartell for New Lopez
Completed transaction on April 7, 2024
Effort to communicate
Review by Carrie Feltkamp for New Saggese
Completed transaction on March 25, 2024
At certain points throughout the process, I could have used more interaction and more explanation.
Review by PHOUKHAM KHONGRATH for Leonard Bernal
Completed transaction on March 20, 2024
Took too long to close. Loan processor Jacqueline was unresponsive and keeps asking for same documents. Does not notify you of documents needed and loan gets delayed. Will go elsewhere next time.
Review by Audrey F Lalicat for New Power
Completed transaction on March 15, 2024
Communication with Kori Power was great
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