New American Funding Reviews
Review by Christine Fanger for Alex Ramirez
Completed transaction on June 19, 2024
The service I received was okay, but I wouldn't call it exceptional. I would receive emails on Friday evening asking me to turn around information I could only obtain during the week within 24 hours, and I would receive requests for information I had already provided.
Review by Ronny Smith for New Wheelin
Completed transaction on June 18, 2024
Brian Wheelin was very professional during the application process, and we appreciate his guidance . However, what would have made our experience better is a strong positive finish! Please review your closing process (costs/fees) for accuracy, and communicate with the customer in a timely manner. Finally, please accurately communicate with all relative depts./entities important details to make the closing experience better for your customer!
Review by Silvia Rogers for New Borrayo
Completed transaction on June 13, 2024
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Review by Mark Pinney for Steve Schauer
Completed transaction on June 13, 2024
I think that being surprised on the points and understanding that side at a point when there was no time to make major changes was unfortunate.
Review by SETH JACKSON for Jess Funding
Completed transaction on June 10, 2024
Not be the last call of the day
Review by James Emanuel Womack Sr for New Welch
Completed transaction on June 10, 2024
More support from the staff with the client, who this may be their first home purchase and need more hand holding and compassion. There should be a level of professionalism from your team to meet each household where they are and treat them with dignity and respect.
Review by Colton Blank for New Jensen
Completed transaction on June 6, 2024
Better communication between everybody. And some better explanation on things when people ask questions. Especially first time home buyers who has never went through the process before.
Review by Eric W. Garlinger for New Bamman
Completed transaction on May 9, 2024
Staff lost documents required for my loan, delaying the closing process by a week. Documents were mis-filed on a computer. It was nearly impossible to reach staff by phone due to staff sitting at the fair booth instead of being available for customers. I had to drive to the office to even make contact with anyone. Focus should be on current customers first, and obtaining new customers second.
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