New American Funding Reviews
Review by Tyler Finnegan for New Davis
Completed transaction on November 1, 2024
Quick and easy
Review by Jonathan B. Jenkins for New Kimball
Completed transaction on October 28, 2024
This is not specifically feedback for Brian but the whole team and process. 1. The biggest problem I had started right from the beginning. I had reached out to NAF back in July and got connected to a Djuan Ballinger. I explained to him very precisely that I wanted a second mortgage, not a cash out refinance. He tried to "correct" me and steer me toward a cash out refinance. Then, he never contacted me again and didn't respond to my inquires. 2. I decided to call NAF again in early August and try to speak to a different loan officer, and so got connected with Orlando Gonzalez. I will say right up front that he was more friendly, helpful, and responsive and actually helped me, which I appreciate. But again, I tried to explain that I wanted a second mortgage, and he seemed to have some difficulty with the phrase "second mortgage" and seemed to keep trying to "sell" me a cash out refinance. He did eventually understand and put together the proper loan paperwork, however, my loan was in the system throughout the process as "cash out refinance", and reached as far as the loan processor Megan, as a cash out refinance. 3. There seemed to be about 2-3 extra parties involved in closing this loan, which is fine, but Megan did not seem to know what I should expect in terms of the closing process, so I didn't learn until after I had actually signed the documents (the transaction was effective as of my signing of them) that I wouldn't be paid out my due proceeds immediately but until Friday, and the money hadn't even been transferred from NAF to the settlement company as of when I called Friday morning to check on the transaction. Also, Friday is a poor choice of days to settle on in general but this one was even worse because we were going into a bank holiday weekend. This could have delayed the payout even more had something gone wrong.
Review by Portia Foster for New Patronsky
Completed transaction on October 17, 2024
The experience was okay. However, the communication process could have been a little better.
Review by Randy Walker for New Martinez
Completed transaction on October 11, 2024
Alexis was extremely nice and seemed very knowledgeable but at the very end of the loan process prior to closing, I left a voice message and have yet to hear back. Peyton communicated very well ! The settlement company was very difficult to get in touch with when i had an issue at funding time so Peyton stepped in as a go between. Also settlement company sent the 2 payoff checks for my credit cards to me instead of actually paying them directly as the settlement company did when I refinanced with NAF the 1st time in May of 2022. Overall my experience was good and it was very timely. Thank You !
Review by Deanna Miller for New Short
Completed transaction on October 10, 2024
Kim was able to get the buyers to close in 18 days. Yay!
Review by Tori Louise Geasland for New McLaughlin
Completed transaction on September 27, 2024
easy to communicate with
Review by Divine Monkam for New Burnevik
Completed transaction on August 30, 2024
Nothing comes to mind
Review by Cathy Heitzenrat for New Ryles
Completed transaction on August 18, 2024
Did not close on time. Buyer missed part of her vacation with her family after the underwriter took time off and the file was given to another underwriter. Everything went down to the wire…. It was stressful for everyone involved.
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