New American Funding Reviews
Review by Debora Harris for New Gouveia
Completed transaction on August 18, 2023
At times there was a lack of communication which was frustrating-When I did speak with Steve, he was helpful, but with some of his associates my questions and emails went unanswered, I was asked to re-fax information already sent...important emails were not sent to me, but to another person involved in the home purchase, even though I was the one getting the loan, and that was frustrating. I did enjoy working with Steve however--he did what he said he would do
Review by Zachary Satterlee for New Squires
Completed transaction on July 14, 2023
Everyone was very kind and helpful when I spoke with them. But, as a first time home buyer, the communication could have been clearer. Sometimes my wife was left out of emails. I would prefer having one contact at envoy, it made the process hard when I was trying to figure out who I needed to send questions to. Also, it would be helpful if you sent more information when you sent docusign document. Sometimes I would recieve them and there would be no instructions or info on what it was for.
Review by Juliana D Malandro for New Shevack
Completed transaction on June 30, 2023
While the mortgage approval process was pretty painless, our only concern was that we wish there was more transparency at the beginning of the process regarding the closing costs. We were told in our initial conversation that the closing costs would be 3-4% of the loan amount but ours came in closer to 6% (after taking into consideration the points). When we received the initial disclosure we felt the estimate was high and I believe we asked about the number being reduced by the time we closed but the number ended up being even higher than the already high estimate. Otherwise, we received great service and are happy with the ultimate result.
Review by Michael Guns for New Szep
Completed transaction on January 2, 2022
We had to send items several times. All.ours was was a refinance. You had all the I fo you needed seemed like one area didn't know what the other side did or didn't do. What should.have taken 2 weeks took 3 months. Calls were delayed being returned. When calls were made to us they were asking for things we had already sent to another or used portal.
Review by Bridgitte Hauley for Anonymous Anonymous
Completed transaction on August 19, 2021
Taj did what she said she would do! Being kept in the loop as the Realtor is my only pet-p. Taj and her company has a different communication style than the mortgage brokers and loan officer vets that I’ve worked with for the past 30 yrs but I feel this is an easy fix~ The experience was great, Taj and her team knows how to get the job done and get the goal accomplished promptly, very impressive! I’m sending my cousin her way on Monday^;^! Overall, I’m please with Taj ??!
Review by Peggy Miller for New Szep
Completed transaction on March 23, 2021
Alex was great to start with, then 2 weeks before closing he went MIA. His processor had to call his boss to communicate with us.
Review by Larry Springs for New Brown
Completed transaction on February 12, 2021
The service was ok, not great, I would work with New American Funding again
Review by Christopher Sofia for New Sozio
Completed transaction on October 22, 2020
Provide more education to a first time home buyer. I don’t feel like I got a good value for my money on the recent purchase. I wish I knew more before signing all the documents.
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