New American Funding Reviews
Review by Eutiminio Figueroa for Anonymous Anonymous
Completed transaction on September 15, 2020
Bertha's costumer service was fine, but the lack of commumication throighout the process, is what I do not appreciate. It would have been nice to know where we were at, than not knowing and just be wondering if we had qualified for the loan or not. Also, when emailing, calling of texting, she could easily take 2 or 3 days, if not more, to reply. Besides the communication issue, she was very nice in person.
Review by Terrill Jones for Todd King
Completed transaction on September 15, 2020
More communication from you Todd DURING the process when we have questions, not having to communicate through Marcela.
Review by Jay Moldenhauer-Salazar for Anonymous Anonymous
Completed transaction on September 15, 2020
My wife Sarah and I a rough start with Heather, who was fairly task oriented and cold. Our realtor provided this feedback, and after that Heather was extraordinarily helpful, proactive, and kind. Thanks to Heather through the last 2/3 of this process. I received regular e-mails from individuals I'd never heard of and with very little context, many marked "URGENT!" This created a dizzying and stressful experience. Who are these people? Why is everything urgent? Isn't there an easier way?
Review by Ellen Orenstein for Anonymous Anonymous
Completed transaction on September 15, 2020
My dealings with Misty Payne were unsatisfactory. She kept asking for the same information over and over. She did not follow through, even when she promised to do something. When there were issues with Union Bank she did not try to find out what the problem was - which was a communication that had nothing to do with my loan. When Heather took control, the problem was solved within a very short time but I think she should have kept a closer eye on Misty from the get go.
Review by Janellie Rivera for Anonymous Anonymous
Completed transaction on September 14, 2020
The team pushed it through and made it possible.. very thankful for all.
Review by Petra Luh for Anonymous Anonymous
Completed transaction on September 10, 2020
The communication between Albert and me was prompt and pleasant.it was the underwriter and processor who were vague and unprofessionally slow. I stay with my lenders, thank you
Review by Sarath Kumar Ravindran for Anonymous Anonymous
Completed transaction on September 9, 2020
My rate was not reviewed in between loan and closing was stressful.
Review by Tyler Merlich for Anonymous Anonymous
Completed transaction on August 25, 2020
The in person experience was very pleasant, but there were some issues with confirming certain info about the loan qualifications that had been neglected and came to our attention much later. This was my first experience with a loan and I don't have much to compare it to so please take my opinion lightly.
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