New American Funding Reviews
Review by Dennis Southall for Chris Moore
Completed transaction on March 31, 2021
I started the re-fi process with Chris in mid November. Everything was good until it moved to Robin Heath, she was about the most unprofessional person I have ever had to deal with. Never once did she return a phone call, and of several emails from myself and my wife she might have responded to 2. She also requested the same paperwork a number of times, finally closed in mid March. Not the kind of experience I was hoping for.
Review by Nicholas Dellich for Chris Moore
Completed transaction on March 30, 2021
Was told wouldn't cost me anything ended up costing me 600 dollars and so many people emailing me and asking me for more information and I was told he didn't need anything else but what he asked for Chris was very helpful and knowledgeable I am happy that I refinanced my house.
Review by Guillermo Gonzalez for New Lazo
Completed transaction on March 30, 2021
The initial loan processor was not as responsive as he could have been e.g. did not return calls or answer emails. Until another loan processor was assigned my loan finally advanced. Alex was responsive as was EJ Johnson, the newly assigned loan processor they represented the company well.
Review by Glenn Huffaker for Sema Kaderi
Completed transaction on March 27, 2021
Sema was great; the experience overall was unpleasant. The process overall took four months, which is unacceptable even with Covid and historically low rates. These are convenient excuses, but still unacceptable. There were times when I would go weeks without hearing from anyone, either Sema or Susan Kammack, our loan processor. There were a number of requests for identical information, or signatures for the same documents. And inaccuracies and delays were common. Sorry, very unpleasant.
Review by William Munson for New Maxfield
Completed transaction on March 26, 2021
Better communication and updates. I understand it takes some time but checking in would be reassuring for people who have not gone through this process before.
Review by Justine Hulbert for Tim Stafford
Completed transaction on March 25, 2021
The experience was fine until the end. My loan officer left and didn't even give me the heads up. I emailed him wondering what was going on and then I got his "hi i left the company contact so and so if you need something". It would have been a great experience if whoever he was passing me to would have reached out introduced themselves and passed the torch. Other than that the process was professional and I would recommend ya'll to others.
Review by Paul Mackey for Tim Stafford
Completed transaction on March 25, 2021
I was quoted zero closing costs: no money out of pocket (the actual cost was going to be covered by various credits) of which, I was completely upfront, letting Tim know that I didn't want the loan if it was going to be out of pocket on my end, I know this seems unreasonable but those were the terms I set. After about a month and a half or so, time and effort I invested, Tim came back with closing costs in excess of $3000? Just felt pretty slimey.
Review by Mirta Leveron Villeda for Yesenia Celestino
Completed transaction on March 21, 2021
Muy amables y dispuestos a contestar todas tus preguntas!!
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