New American Funding Reviews
Review by Melissa Goldie for Craig Johnson
Completed transaction on September 9, 2021
This was my first experience applying for a mortgage and first home! I appreciated the advice given from all the staff and the assistance with all of the paperwork and applications.
Review by Christian Waters for Craig Johnson
Completed transaction on September 9, 2021
I feel I was not given a proper interest rate based on the current interest rates... I was at a 5.25, then it was increased to a 5.5. And no budge on ever coming down to the 4.75 which is what I was wanting considering the substantial amount of closing that was already being paid in. I felt I was suckered in for a high score and noone was willing to work with the rate even though it was a VA loan. Overall happy about how quickly they expedited my loan. But could have done better about rate...
Review by Matthew Anderson for Craig Johnson
Completed transaction on September 9, 2021
We got the house.
Review by Ryan Harrison for Craig Johnson
Completed transaction on September 9, 2021
Nothing there also wasn't anything so good for me to note it was a standard transaction
Review by Lindsay Ewell for Craig Johnson
Completed transaction on September 9, 2021
I had a great experience up to a point-but our loan processor was very hard to get in contact with and we were left having to chase him down to get things done. He would email us at strange times of day and we would have to email pretty much every form multiple times. One statement we literally sent four times before the underwriter and processor figured it out. The lender errors that delayed our closing were frustrating but it was handled quickly. I’m looking for better service moving forward.
Review by Samuel Mazzaro for Craig Johnson
Completed transaction on September 9, 2021
service was good until towards the end. Huge lack of communication among loan officers, closing coordinators, underwriters, etc. Not one attempted to get on the phone and speak to someone to ask questions. suggestions: leadership, be leaders - follow up with customers and among workers - don't assume everything is good through email - make phone calls - solve problems, dont create them.
Review by JOHN BANFIELD for Craig Johnson
Completed transaction on September 9, 2021
Not having to jump through sooooo many hoops at the VERY LAST MINUTE. Craig was wonderful in helping with them but the Corporate office made it almost impossible to happen.
Review by Nathaniel Lachuk for Rich Steffens
Completed transaction on September 9, 2021
My wife and I had unmet expectations about the processes, the communication stream, and dealing with the underwriter. I understand some of those expectations were not realistic, but they were expectations we had, going into the processes. I think, to have provided a better experience, more expectation setting would have been needed at the very beginning. Also, the underwriter was very terse with us.
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