New American Funding Reviews
Review by Evan Dunaway for New Davis
Completed transaction on February 20, 2023
Thank you!
Review by Enith Pozo De Perez for Jeff Glick
Completed transaction on February 14, 2023
All good, however I think I lack guidance for the closure
Review by Miguel Villamin for Pilar Bustamante
Completed transaction on February 14, 2023
Pilar made sure we all the required documents were taken care of.
Review by Pamela Tyer for New Madrid
Completed transaction on February 12, 2023
Employees that were not trained properly, we lost money and time over this and even brought issues into my health day to day. Commnuication seems to not exist between departments much less different offices around the country. We were told one thing and then be left in the dark for days at a time until Jennifer came in when all the walls were falling inward. She did a very good job to get the derailed train back on the tracks again. Things became easier but the market had changed and we got caught in the middle.
Review by Tessa Ostvig Samuelsen for New Jondahl
Completed transaction on February 10, 2023
It would have been great to have had more explanation of the documents that we would see and a breakdown of what they meant as first time homebuyers. We went into it very blind and could have used some clarity and coaching!
Review by Jennifer Smith for Jay Glover
Completed transaction on February 9, 2023
Jay was very attentive with communication.
Review by Nicholas McCarty for Jay Glover
Completed transaction on February 9, 2023
Need to ensure timely response from all team members back to the client. If nothing else to say you received the requested info and are reviewing it or if the client asks questions respond with either an answer or acknowledgement of the question if you have to reach out to other parties for the answer. Waiting 4 or 5 days to reply to emails makes the client assume either 1. Things are good to go or 2. You aren't on top of things. Over communication is best (just my opinion). Overall thank you for your assistance!
Review by Josephine Stuart for New Freeman
Completed transaction on February 9, 2023
Certain aspects about the loan weren’t passed on to the actual loan specialist. This wasn’t caught until underwriting and the team had to go back to change forms.
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