New American Funding Reviews
Review by Chetali Jhamnani for Karen Chiu
Completed transaction on November 2, 2023
Something that could be improved is the efficiency and timeliness of communication between the loan team members and the clients. Timely communication could be improved because it really would’ve helped with getting any documents on time. Also, what would’ve helped was acquiring a list of compilation of documents needed at once if possible to try to limit clients having to shuffle back and forth to gather documents. Lastly, what could be improved is reaching out to clients about needed items instead of waiting for them to reach out to find out if you all have everything. Other than that, everything else went well.
Review by Marcus Kaye for Karen Chiu
Completed transaction on November 2, 2023
Karen helped break everything down for us to understand.
Review by Gerard Giarratana for Ty Berry
Completed transaction on October 30, 2023
Difficult communication East coast time to West coast time. seems they got to my file after 4-7 PM East, which lost a day of response time. Suggest attending to East coast files, so that the connection is made.
Review by Evangeline Seay for New Holt
Completed transaction on October 27, 2023
The overall team was very helpful and ultimately l received the house at a decent price given current rates; however education to the consumer was lacking. I prefer more hands on
Review by Angeline Serushyana-Bettis for New Holt
Completed transaction on October 27, 2023
Very responsive to all my numerous questions.
Review by Cynthia Davis for New Holt
Completed transaction on October 27, 2023
We closed on property
Review by Patrice Parker for New Holt
Completed transaction on October 27, 2023
Stephanie was great in letting me know what to expect. Needed more follow up from the assigned loan processor for documents needed and expected procedures (Rate lock expiration and impact on me) for refinance. Appraisal requested, glad I had the money. I purchased the home before I got married and wasn't aware my spouse had to be present for the closing date, my spouse had to give short notice to his job. I wasn't aware funds after closing would be made payable to me and my spouse vs. just me.
Review by Kimberly Steinmann for New Holt
Completed transaction on October 27, 2023
More frequent communication and faster process.
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