New American Funding Reviews
Review by Jeff Birkmeyer for Chris Allen
Completed transaction on March 4, 2017
Chris is great, all commutations with him were excellent and his direct support is not lacking, his support staff is incompetant and were terrible at communication. My questions were either not answered or outright ignored, requests were unclear, generally very frustrating. If in this survey I could give Chris a five, and Athena a negative three, I would.
Review by HERSCHEL DELOACH for Anonymous Anonymous
Completed transaction on March 4, 2017
The initial experience was excellent Michael was pleasant positive and gave great input as to the timeline for getting things done. Then when loan was underwritten it took a turn for the worst. Some of the information he gave me was totally incorrect. He spoke to me in a condescending manner. That I found unacceptable. I speak from 30 years of experience in the mortgage industry. I believe he would do better to leave the underwriting to the underwrters.
Review by Arlene Frick for Anonymous Anonymous
Completed transaction on March 2, 2017
Butch could not have been more kind and helpful personally, however, the underwriters were relentless in requesting information which was already provided and made the process very stressful especially when they dragged this process right up to the last minute. A lifetime of good credit experience should allow some consideration outside of preset parameters.
Review by Allan Ruby for Anonymous Anonymous
Completed transaction on March 1, 2017
Butch and his team went out of his way to make the very unpleasant task of refinancing as smooth and as easy as possible.
Review by Ronald Plachy for Anonymous Anonymous
Completed transaction on February 21, 2017
When John first talked with me he indicated we should be able to complete the process by the end of 2016. He also quoted a 4.75 % loan rate. After delays due to John's assistant the process was not completed until mid-February 2017. The ending loan rate was 5.06%. A completion as indicated and the lower interest rate would have made the process much better.
Review by Trent Wiscomb for Anonymous Anonymous
Completed transaction on February 20, 2017
John was very thorough and informative about our refinance. He was very persistent in getting us through the process.
Review by Vergial Grant for Anonymous Anonymous
Completed transaction on February 15, 2017
Closer communication faster approval
Review by Abram Salas for Anonymous Anonymous
Completed transaction on February 5, 2017
Yes, everything went well. It was just the time we had to wait, to get the loan approval that really got to us. One out of ten I say a 7. Thanks for being their for us every step of the way.
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