New American Funding Reviews
Review by Janet Horras for Moe Hoballah
Completed transaction on February 2, 2026
There were two incidents that occured that were with the loan processor. First was three days prior to the original closing date was a request for my IRS payment plan. This should have came months earlier when I applied for a loan and submitted my tax records. The second incident occured at my rescheduled closing and it was at my closing meeting there was a last minute request for my final closing documents for the house I had sold to purchase this new property. The mortagage on the house that I sold was held by New American Funding therefore you would have had all the documents you requested or you would not have been able to close out that mortage a month earlier. Both of these stressful, last minute requests came from someone named Alyssa that was covering for Dedra. Both felt more like a "shake down" rather than a professional mortgage broker. Honestly, I don't plan to move again, but I would never use New American Funding for myself or recommend it to others. I gave it a higher rating because Moe has always been decent to me and Dedra worked really hard to get this mortgage to close. Alyssa's behavior was unprofessional, made you all appear like the most disorganized outfit and made a stressful situation even more so for my attorney, both real estate agents and myself. I don't think your company made a good impression on anyone involved. Don't get me wrong - it was memorable but not in the way you want it to be. Between Alyssa and your underwriters it was an awful experience.
Review by Billy Ray Beason for Justin Lusk
Completed transaction on February 2, 2026
Friendly people that did good job
Review by Philip A Wright Sr for Alexis Martinez
Completed transaction on February 2, 2026
While I wouldn't say the service was poor, there many occasions that I had to send documents and information twice because my emails were lost or not filed witth my loan documents. I thiught my loan was with NAF like my original mortgage but somewhere along the way I found out that Quorum was the underwriter and they required documents almost weekly that I felt were unnecessary and I almost canceled my application.
Review by Inga Yvonne Sinyangwe for Kaitlyn Scalera
Completed transaction on January 31, 2026
We were able to refinance
Review by Raphael Smith for Becky Brown
Completed transaction on January 30, 2026
Good job.
Review by Elizabeth P O'Connell for John Reges
Completed transaction on January 28, 2026
Most communication was returned within one business day.
Review by Kyle Raber for Jeff Green
Completed transaction on January 28, 2026
Had to email the same documents multiple times. Did not receive responses to some of my emails in a timely manner. Wanted to check if any other paperwork was needed close to our closing date (which there was) but it took several days to get a response.
Review by Mary Meyer for New Petrillo
Completed transaction on January 27, 2026
Living thousand of miles away made the process more complicated.
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