New American Funding Reviews
Review by Frank Slinger for Megan Kelly
Completed transaction on July 1, 2022
We appreciated Megan jumping in whenever needed especially when the processor dropped the ball. She was very responsive and made every attempt to help and get us to the finish line and meet our deadlines.
Review by Elaine Scarborough for DeAundrue Simmons
Completed transaction on July 1, 2022
When I was able to get in touch with Dru and Rayan they were extremely helpful and forthcoming.
Review by Shenoa Riegel for Meghann Kappler
Completed transaction on July 1, 2022
Meghann was very responsive, helpful and friendly.
Review by Michele Siokos for Philip Smith
Completed transaction on June 30, 2022
Philip was very helpful along the way and was a pleasure to work with!
Review by James Warrington for Brashton Pompa
Completed transaction on June 30, 2022
there was a very large lack of communication throughout the entire process. I had to call all the time to get any info on where we were at in the process. It feels like some things were drawn out for no reason. such as the appraisal. they wanted to do a desk appraisal because the property didn't come back at the value of the loan however i was putting enough money down to compensate the difference and it didn't matter to them. even though the property has a positive equity in it now due to the amount out down. It was just a long drawn-out process and i am not very happy about it. I also told them i was putting down $150,000.00 down and they told me to bring $136,000.00 to closing
Review by Elaina Garcia for Jose Plascencia
Completed transaction on June 29, 2022
a little more communication when calling them and asking questions about existing doubts
Review by Henry Pelletier for Melissa Gibson
Completed transaction on June 28, 2022
i think that Melissa did a good job with the loan process .i had issue with the time it took the home office to respond to our initial loan docu sign.they said that they didnt receive my form in time so we had to sign a new loan agreement.it took them to long to tell me they didnt receive my form.if they received my wifes then they didnt receive my form they should have contacted me within a few days.thank you.
Review by Willan Ahlswede for Alexis Bjornstad
Completed transaction on June 28, 2022
While Alexis was amazing, super helpful and great to work with, a number of the people behind the scenes dropped the ball and caused us to have to scramble to figure out how to store a uhaul and get additional nights at a hotel room when the closing date was pushed. Multiple people went on vacation and had to hand off the work which contributed to the closing delay. Before we could finish loading up the uhaul to start driving we were getting requests for documents. That was 4 days before the closing date and before the first underwriter had to pass off the rest of the work to somebody else. When speaking with my boss, he told me that staff members were asking him to explain seemingly obvious things like why I made more money in 2021 than 2020. He also mentioned that multiple people called him requesting the same information, because again somebody else went on vacation. The home closed 1 day after the initial expected closing date but all the last minute requests and people passing off work really destroyed our confidence that things were going to wrap up smoothly causing considerable stress. While the closing date being pushed is understandable, the disorganization around it was frustrating and could have easily been avoided.
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