New American Funding Reviews
Review by Andrew Bundas for Ray Sison
Completed transaction on July 20, 2022
Ray was quick to answer any questions we had during the loan process and communication with him was always clear!
Review by William Walton for Sema Kaderi
Completed transaction on July 20, 2022
Underwriting process was very lenghty and for no reason. Communication from that department was really not great.
Review by Teresa Larson for New Cruz
Completed transaction on July 20, 2022
Good follow up in every step of the transaction.
Review by Cassandra Mudge for Melissa Zuniga
Completed transaction on July 19, 2022
Efficient and made the process seem easier than what I ever imagined.
Review by Kelly Gregory for Cathy Sabater
Completed transaction on July 19, 2022
Although I wish some information would have been given at the beginning of this process, overall it went good and Cathy was there through it all.
Review by Josiah Keas for New Jenkins
Completed transaction on July 19, 2022
Got my buyers loan done with him getting a great rate and service.
Review by Carl Moise for Ryan Underwood
Completed transaction on July 17, 2022
Ryan was helpful and supportive
Review by Aaren Sullivan for New Watkins
Completed transaction on July 17, 2022
Wes was fantastic. He always answered the phone or returned our calls. He was so helpful and didn’t make us feel like a question was ridiculous or unwarranted. I will work with Wes again when it is time to refinance. However, my experience with Tori Harris was horrible. She never answered the phone or retuned a call. She deliberately held up the loan process and was extremely rude to us, my realtor, and my escrow officer. She asked for things she already had. If she didn’t know what she was doing and she’s leaning, that’s fine but treating people like they do not matter during an emotional and stressful purchases is inexcusable. She needs training in customer service skills. If she is overworked, then more loan processors need to be added to alleviate the work load. Especially in this market. I will never get a new home loan from New American again. I will work with my local bank who know how to talk to people and understand how it works in Amarillo. If she acted this way here, no one would want to work with her. She is lucky she works for a large company.
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