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New American Funding Reviews

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New American Funding Overall Rating

4.9/5 rating based on 381,887 reviews

Customers were not compensated for their New American Funding reviews.

1.3 August 18, 2021

Review by Cameron Finch for Jim Bourne

Completed transaction on August 18, 2021

Initially Jim was very helpful and was able to get us pre-approved for a loan very quickly and on short notice. But after that it just went down from there. The team asked for documents multiple times, despite a timely response from us. We couldn't get definitative answers to some of our questions about total amount due at closing. And finally a mistake that cost us almost $6000 and didn't know about until the day of close. Horrible communication.

1.3 August 18, 2021

Review by Calder Bender for Kathy Hance

Completed transaction on August 18, 2021

We are first time homebuyers and are completely new to this process. Our experience was less than desirable. We knew there would be more hoops to jump through and the process would be more intense with it being an FHA loan. The communication was terrible. I had more questions than most probably, but we wanted to know what was going on the entire time. Maybe there are somethings that should have been "common sense" but having never gone through this process before we had no idea.

1.3 August 18, 2021

Review by James Wingo for Daniel Sell

Completed transaction on August 18, 2021

Did not deliver on time. No communication at all when time line was delayed. Terrible communication with the client

1.3 August 18, 2021

Review by Travis Barnett for Shane Price

Completed transaction on August 18, 2021

This has been by far the worst mortgage experience I’ve ever been involved with. I have personally had 9 mortgage transactions and it appears to me that this company took on more than they could handle and or some of the people involved don’t know what they are doing. I wouldn’t say that it was Shane’s fault. It was just the whole experience. Not to mention 7 days after closing I still have not been wired funds.

1.3 August 18, 2021

Review by Jennifer Barona for Anonymous Anonymous

Completed transaction on August 18, 2021

The communication during this transaction was almost nonexistent. I emailed several times with no response at all from Ryan. When I did get a response he said he would look into it and find out the answer and would never get back to me. I told Ryan we were going to be pushing the closing up from the 9th to the 5th and he must’ve just forgotten so everything was delayed and we ended up having to close on the 10th instead which put my customers in a hotel until we could close.

1.3 August 18, 2021

Review by Regina Hooks for Cindy Mirambel

Completed transaction on August 18, 2021

Cindy failed to mention buyer needed to sale her property to buy a home. Cindy referred me to get updates from Tamara. Tamara never answered the phone and rarely responded to emails. Tamara did not have voicemail. Her phone just rang. As an active agent, I am on the go and in the field more now due to Covid. I don't really have time to email for updates or track down lender or assistant for updates. We did not close on time. Lender would not release DU approval and that nearly cost me my deal

1.3 August 18, 2021

Review by Samantha McKay for Ashley Kasperski

Completed transaction on August 18, 2021

Terrible service! Loan officers and processors communicating upfront and not waiting until the end of the transaction. Loan officers and processors knowing what is needed for FHA loan types and what their investors require and giving that information upfront especially when asked multiple times. Keeping the timeline that was stated. When you say 24-48 hours and it turns into over 5 days that it not great service. Know KY real estate if your going to do loans for this area. Your rush is very slow

1.3 August 18, 2021

Review by Tracy Reid for Eddie Hicks

Completed transaction on August 18, 2021

Becky and Tonya were excellent.

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