New American Funding Reviews
Review by John Peterman for Mark Cooper
Completed transaction on December 7, 2020
The issue is not with Mark, but with the underwriter. She makes me not want to ever buy another house again.... It was easier to get a 3 million dollar line of credit than a refi. totally insane.
Review by Jared Ellison for Ryan Shultz
Completed transaction on December 6, 2020
More timely updates and transparency in the process. Also more accurate estimates of costs involved to close the loan. The estimated cost to close significantly increased and there were last minute surprises.
Review by Margaret Meenehan for Anonymous Anonymous
Completed transaction on December 3, 2020
The gift of equity was not explained well at all. Not once were we told until the day prior to closing that the seller would have to bring a check for the gift amount. As we understood it, the gift was included in the loan, not provided by the seller in check form. We also were told that NAF did not participate with any down payment assistance program but their website states that if a lender says that to not go with them so got conflicting information. It was overall very frustrating.
Review by Greg Dyer for Mike Aaron
Completed transaction on December 1, 2020
Sorry for the low ratings. Mike was a really nice guy. However, the timely communication with me was not good. I scrambled at the last minute to get to closing when he told me we were closing within 2 days. The buyer, seller and the two agents scurried to get ready for closing. We felt like Mike didn't realize we have steps to do to be prepared for closing, not just him. The best lender is one that provides a good product and good service. Sorry, but I felt like the service was not good.
Review by Tonia Dessinger for Halston Warren
Completed transaction on December 1, 2020
Appraisal was wrong! I had 2 previous appraisals including the finished basement, suddenly I’m told finished basement doesn’t count for square footage! BS!!! Too late so had to close to get the rate I was promised now I have to pay BS PMI for 5 years!
Review by Lance Freeman for Anonymous Anonymous
Completed transaction on November 24, 2020
More frequent updates on status of mortgage application would have been appreciated.
Review by Christy Hormann for Shane Price
Completed transaction on November 22, 2020
I was wondering if my file was lost. The process took a long time with little communication. I finally had to reach out to a manager.
Review by Rosalio Arellanes for Matt Allsopp
Completed transaction on November 20, 2020
I have done 5 deals in the last 6 months or so. Over a million dollars. I have to say that this is the worse experience I had when it comes to financing properties. I will never work with your company again. Very disappointed along the whole process. The communication was terrible, the deadlines were never met. The team added more problems to the transaction that didn't exist. I am done with this company. Never again.
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