New American Funding Reviews

We wanted to view a property but the realtor required that we were preapproved prior to looking at the property. They gave our information to this company and they called numerous times and emailed as well. If we didn’t contact you back we were never interested. When I spoke with Stephanie she flat out said don’t contact a realtor if you not preapproved, you can’t even look at a property. First of all I did not reach out to the realtor they contacted me when I inquired about the property on Zillow. All of this because we were interested in the home next to our grandparents home. Based on the online reviews this company is shaky.

They were able to offer a good rate. My loan consultant, while knowledgeable, did not provide good communication. Also, a point was added without my consent. Upon questioning, I was informed it would be removed. It ended up being reduced but not removed... Which I was not made aware of, I found it on final paperwork. I had to reach out numerous times for status updates. This process went on from September to January, with no true explanation of reason for delays. Would not recommend due to the hassle. I am happy to be done dealing with them.

Started off well, but it has been 7 weeks and we still do not have a preapproval for a mortgage despite following up with additional pay stubs they requested (applied a few weeks after spouse started a new job). No further communication unless my husband contacts the loan consultant and just keep being told it's with the underwriters with no estimate of completion. We have been unable to view houses as most people in the area we live in will not accept offers without a preapproval in hand. We have applied with a new mortgage lender last week and will not be bothering further with this company.

This has not been a great experience. While I liked our loan officer personally, I feel like there was not always consistent communication, and that was partially on our side in the beginning. When I emailed, I did not always receive responses. I was not warned when other parties contacted us for additional information. Our address was wrong on our documents all the way until notarization despite multiple attempts to get it corrected. We were not reminded of deadlines or when something was fixed in the system. Our other two mortgage experiences were easier, and I felt that the loan officers there wanted our business and therefore would keep us and everything on track. If it were not for the amazing interest rate and super low closing cost, we were going to be done with this process.

Slow closing process which caused rate increase when It was too late in the process to change lenders.

Keara Waites was friendly and helpful and went above and beyond BUT whoever the underwriter was she was terrible and made my special occasion very terrible.

Very friendly and informative; but Greg luz will sell your information if you decline their offer. Thanks for the endless spam calls

Mrs. White came highly recommended however she failed to follow through on general customer service such as but not limited to returning phone calls and inquiries. This happened multiple times while trying to communicate with her. I read her reviews after the recommendation and I was hopeful/ excited about having the same positive experiences as other customers. When I did speak to her she was always pleasant, helpful and gave great advice, she just didn't follow up/follow through from a customer service aspect.